It answers from your business, not the model
Each agent carries its own knowledge base, built from your website and whatever else you add, and it retrieves from that on every turn. Edit something and the change applies on the next conversation.
One agent.
Every call, text and chat.
Newo answers the phone, replies to the text and picks up the web chat as the same agent, working from the same memory. Point it at the job you need done and it finishes that job in the systems you already run.
What it handles
Seven jobs, one agent.
Each one is the same agent with the same knowledge, pointed at a different part of the work. Start with the job you are losing today.
Inbound Voice Calls
Answers every call, works out what the caller needs and books it into your scheduling system.
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Outbound Voice & SMS
Runs campaigns from a contact list, with retries, voicemail detection and follow-up scheduling.
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Instant Callback
Calls a lead back the moment they submit a web form, while they are still on the page.
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Lead Nurturing Agent
Works stalled leads with scheduled follow-up, appointment reminders and no-show win-back.
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AI Call Center
High volume across many locations, with per-location routing, hours and services from one dashboard.
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SMS AI Agent
Two-way text handled by the same agent, drawing on the same history as the phone call.
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AI Chat Widget
Web chat added with one script tag, brandable to your name, colours and greeting.
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Not sure which?
Every plan carries the same capabilities. What changes between them is volume, not features.
See pricing →
What it is
It answers, and
then it does the work.
The part most voice tools skip is the second half. Taking a message is not the job. Booking the appointment, updating the record and sending the confirmation is the job.
It collects what it needs before it commits
Names, numbers, dates and the reason for the call get confirmed rather than assumed, so what lands in your system is something your team can act on without a follow-up call.
It writes into the software you already run
The booking goes into your scheduler and the contact into your CRM, so the work shows up where your team already looks instead of in a separate inbox nobody opens.
One agent, one configuration
Nobody has to
repeat themselves.
The channel changes the surface a customer touches. It does not change the agent behind it, and it does not reset what that agent already knows.
Phone
SMS
Web chat
Email
Social messaging
Web calls
Across channels
Details collected on a phone call carry into web chat mid-conversation. The same person on phone, SMS and chat resolves to one profile.
Across workflows
Something learned during pre-sale, an allergy or a preference, gets used later in post-sale service.
Across people
Preferences agreed with one contact are known when a related contact, a spouse or a colleague, follows up.
The quickest way to judge it is to be difficult with it.
Bring the call your team dreads. The one with the accent, the background noise and the caller who changes their mind halfway through.
Talk to salesVoice, specifically
Built as a phone system,
not a chatbot with a microphone.
A real phone line
Newo provides its own SIP-based voice channel with inbound, outbound, transfer and voicemail handling. You can bring your own telephony rather than being locked to a vendor’s numbers.
Speech in, speech out
Conversation runs voice to voice with no text step in the middle, which lowers latency, keeps speech natural and preserves emotion.
Calls from your website
An embeddable widget lets the agent take voice calls directly from a web page, for lead capture, in-app support and live demos.
The Observer
Keeps the conversation on task
A separate reasoning system reads the whole conversation after each reply and hands the agent structured directions for its next steps. It tracks every detail it needs through explicit states, so the agent confirms information instead of assuming it, and it triggers a handover to a person when quality drops.
The Supervisor
Makes sure promises are kept
When the agent says it will text the details or book the slot, the Supervisor detects that commitment and fires the real action behind it. What the agent says it will do and what actually happens stay the same thing.
This is a layered set of controls and a design goal, not a guarantee of perfection. No system answers every call correctly, which is why the handover to a person is part of the design rather than an afterthought.
In the field
Three businesses that
run nothing like each other.
“Each new location used to mean more hires, more onboarding, and more operational stress. After implementing newo.ai, we were able to triple the number of locations while keeping our team the same size. The AI seamlessly manages call overflow, after-hours inquiries, and peak demand.”
Michelle CarterDirector of Operations, BrightSmile Dental Network
“Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls. The real benefit has been freeing up my management team to spend more quality time on the restaurant floor, interacting directly with guests.”
Rudiger EwaldRestaurant Manager, Menlo Tavern
“We put Newo head-to-head with our strongest human agents—people with years of experience. The result? The AI converted 64% of incoming calls into booked appointments, while our top humans averaged 60%. On top of that, the AI is available 24/7, never takes sick days, and can manage 10 calls simultaneously during peak hours.”
Daniel MercerFounder & CEO, PrimeShield Home Solutions
Where the work lands
It writes into the software
your team already opens.
Newo reads live availability and writes the booking back, so the schedule your team opens in the morning is the one the agent has been working in all night. 25+ integrations across scheduling, CRM, field service and point of sale.
Before you start
The questions
that come up first.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail and your existing handsets stay where they are, and you can bring your own telephony rather than moving to a vendor’s numbers.
What happens on a call it should not be handling?
It hands over to a person, and the caller is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer, so a call that needs somebody gets somebody.
What languages does it speak?
15+ languages, and it switches language mid-conversation when the caller does.
Will it sound like a robot?
It runs voice to voice with no text step in the middle, which is what keeps latency down and leaves the emotion in the speech. The fastest way to judge that is to be difficult with it on a call, which is what a demo is for.
Is our data handled properly?
Newo is HIPAA-compliant and SOC 2 Type 1, with 256-bit encryption. The data processing addendum sets out how data is handled, where it is stored and how long it is kept.
Which one of the seven should we start with?
Whichever job you are losing money on today, which for most businesses is the calls nobody answered. Every plan carries the same capabilities, so starting with one does not rule out the rest.
Pick the job. We will show you it running.
Bring your own scheduler, your own phone number and your own worst call. That is the demo.