Voice straight through
Voice runs as voice rather than being transcribed to text, sent to a model, and read back out. There is no round trip in the middle for the customer to hear.
The queue stops growing.
The request gets resolved.
Newo answers your support line, works out what the customer is calling about, and completes the request in the systems your agents already work in.
SOC 2 Type 1
and GDPR
Works with your
existing telephony
Holds the line
through every peak
How it holds a conversation
It stops talking
the moment the customer does not.
Customers forgive an agent who needs a second. They do not forgive being talked over, or waiting for a beep. So the way the agent handles a turn matters more than the words it chooses.
It stops mid-sentence
If the customer keeps going, the agent stops where it is and listens. Nobody has to wait for it to finish a sentence it no longer needs to say.
It waits for the pause
The agent watches for a natural break rather than counting down a fixed timer, so a customer who is still thinking is not cut off.
What it completes
An IVR takes
a menu selection.
This one identifies the customer, reads the account, resolves what it can, and
writes the outcome back before the call ends.
Listen
The customer says what
they need, in their words.
Understand
Newo works out the request
and pulls up the account.
Act
It carries out the request
in the system that holds the answer.
Resolve
The customer gets a resolution.
Your agents get nothing to retype.
Voice AI Employee
The three a contact center
puts to work first.
Bring us your busiest hour.
We will walk through what Newo does with the calls your queue cannot get to right now, against your own volumes and your own systems.
Talk to salesYour stack
It works inside the systems
your agents already have open.
Newo reads the record and writes the outcome back, so the queue your team opens in the morning reflects everything the agent handled overnight.
The calls it does not take
And when it cannot help,
it hands over cleanly.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single customer.
It says it is transferring, then transfers
A call that needs a person goes to one, and the customer is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your operation is listed, document by document, before it goes live. If a policy is wrong or out of date, you can see it there rather than hear about it from a customer.
Before you start
Customer data,
and the fine print.
Is customer data secure?
Newo is SOC 2 Type 1 and GDPR, with 256-bit encryption. Security documentation is available for review before anything is connected.
What happens to what a customer says on a call?
The data processing addendum sets out how customer data is handled, where it is stored, and how long it is kept. Security documentation is available for clinical risk review and procurement.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your numbers, your routing, and your existing platform stay where they are.
What if it books something wrong?
Every action Newo takes is written into your CRM or ticketing system, so it is visible to your team the same way any other update is, and can be changed the same way.
Across calls and channels
It remembers the customer,
not just the call.
A support relationship runs over years, not one conversation. Newo restores what it already knows about a customer at the start of every call, so a returning customer is not asked to spell their name to a machine that met them last month.
Someone who calls, then texts, then emails is understood as one person rather than three, and what they said the first time is still there the third time.
Start with the calls your
agents cannot take today.
Nights, weekends, peak, and the twentieth call while the first nineteen are still in progress.