Listen
The customer texts what
they need, in their words.
Two-way SMS
The text they sent
while you were on another call.
Newo replies to text messages with the same agent that answers your phone, working from the same history, so nobody has to explain themselves twice.
The same agent
as your phone line
Carries the thread
across channels
Books straight into
your scheduler
What it does on a call
What the thread
actually finishes.
A reply is not the job. Understanding what they asked, answering it
and booking the next step is the job.
Understand
Newo works out the request
and pulls up the customer.
Act
It books the next step, or records why there is not one.
Resolve
The customer gets a confirmation.
Your team gets nothing to retype.
How it is different
How it keeps
the thread.
A text conversation is rarely one conversation. It stops, restarts hours later, and often follows a call about the same thing. What matters is whether the agent still knows who it is talking to and what was already agreed.
What you get elsewhere
What Newo does
Opens a fresh thread that knows nothing about the call you just had.
Picks up where the phone call left off.
A person reaching you by phone, text and email is one customer, not three. Each channel keeps its own record and Newo merges them, so the thread starts with what was already said rather than from nothing.
Says it will send something, and nothing arrives.
What it promises in the thread, it does.
A supervisor reads every reply the agent sends and watches for commitments. When it tells someone it will confirm a booking or pass them to a person, that action is triggered rather than left as a sentence.
Sends the next message on a timer, whatever the customer did.
Follows up in sequence, and stops when they reply.
Follow-up runs as a sequence rather than a blast, and can move between channels: open with a text, follow with a call. A reply ends the sequence instead of adding to it.
Hands over with no context, so the customer repeats themselves.
Hands the thread to a person with what has already been said.
When a request needs judgment, the conversation goes to a named destination with its history attached, and the customer is told before it happens.
Answers from whatever the model happens to know.
Answers from your business, not the model.
Each agent carries its own knowledge base, built from your website and the material you add, and retrieves from it on every reply. Edit something and the change applies to the next conversation.
How it runs on your line
How it runs
on your number.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single caller.
It says it is transferring, then transfers
A call that needs a person goes to one, and the caller is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your business is listed, document by document, before it goes live. If a policy is wrong or out of date, you can see it there rather than hear about it from a caller.
Your systems
It writes the outcome
into the record you already keep.
Threads run against the contacts you already have, and the outcome of every conversation goes back to the same record. 25+ integrations across CRM, scheduling, field service and point of sale.
Customers
Three businesses that stopped
leaving texts unanswered.
Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls.
Rudiger EwaldRestaurant Manager, Menlo Tavern
We put Newo head-to-head with our strongest human agents, people with years of experience.
Daniel MercerFounder & CEO, PrimeShield Home Solutions
We were skeptical. How could an AI handle our orthodontic patients better than our trained staff? But the numbers don’t lie.
Dr. Yan KalikaPractice Owner, Image Orthodontics
Point it at the texts nobody answered.
We will run a slice of your unanswered texts and show you what comes back, against your own CRM.
Talk to salesBefore you start
Before
you start.
Can it hand a text conversation to a person?
Yes. When a request needs judgment the thread goes to a person at a named destination, with its history attached, and the customer is told before it happens.
What happens to what a customer texts?
The data processing addendum sets out how caller data is handled, where it is stored, and how long it is kept. Security documentation is available for clinical risk review and procurement.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What languages does it speak?
15+ languages, and it switches language mid-conversation when the customer does.
Industries
Texting looks different
in every business.
Newo answers the phone for businesses of every kind. These are the ones we know best.
- Dental & Orthodontics Patient scheduling and insurance questions
- Restaurants Reservations, menu questions and changes
- Healthcare Appointments, and routing the urgent call
- Home Services Job booking and emergency dispatch
- Real Estate Viewing schedules and buyer qualification
- Beauty & Salons Appointments and membership questions
- Automotive Service booking and parts enquiries
- Telephony White-label voice on the lines you already run
- And many more
The platform
Texting is one thing
a Newo agent does.
The same agent answers the phone, replies to the texts and picks up the web chat, from one configuration and one memory.
How it replies
The same agent answers the phone, the text and the web chat, working from one history rather than three.
How it hands over
It tells the caller before it transfers rather than after a silence, then transfers.
What it remembers
Details collected on one channel carry into the next, so a returning customer is not asked twice.
Let it answer
the next text.
Bring a list your team has given up on and we will run it.