Voice straight through
Voice runs as voice rather than being transcribed to text, sent to a model, and read back out. There is no round trip in the middle for the caller to hear.
The call gets answered
while you are on the job.
Newo answers your line, works out what the job actually is, and books it into Housecall Pro, ServiceM8, or whichever system your team already runs.
Answers while your
crew is on site
Books into your
field service software
Routes the
emergency call
How it holds a conversation
It stops talking
the moment the caller does not.
Someone with a burst pipe will forgive a pause. They will not forgive being talked over, or waiting through a menu of options. How the agent handles a turn matters more than the words it picks.
It stops mid-sentence
If the caller keeps going, the agent stops where it is and listens. Nobody waits for it to finish a sentence it no longer needs to say.
It waits for the pause
The agent watches for a natural break rather than counting down a timer, so a caller still describing the problem is not cut off.
What it completes
An answering service
takes a message.
This one opens the diary, offers the windows your crew can actually make,
and books the job in before the call ends.
Listen
The caller describes the
problem, in their own words.
Understand
Newo works out the job
and pulls up the customer.
Act
It checks the live diary
and books the visit in.
Resolve
The customer gets a confirmation.
Your office gets nothing to retype.
Voice AI Employee
The three a practice
puts to work first.
Practices already running it
The calls that were going
to voicemail were worth something.
PrimeShield Home Solutions
A home services business of more than 200 people, running Newo against its own best agents.
64%Of calls booked, against 60% for their best human agents
We put Newo head-to-head with our strongest human agents, people with years of experience.
Daniel Mercer
Founder and CEO, PrimeShield Home Solutions
Bring us your busiest hour.
We will walk through what Newo does with the calls nobody can pick up right now, against your own diary and your own software.
Talk to salesField service software
It books into the system
your office already runs.
Newo reads live availability and writes the job back, so the diary your dispatcher opens at seven is the one the agent has been filling overnight. Housecall Pro and ServiceM8 are the two named field service systems.
The calls it does not take
And when it cannot help,
it hands over cleanly.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single call.
It says it is transferring, then transfers
A call that needs a person goes to one, and the caller is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your business is listed, document by document, before it goes live. If a rate or a service area is out of date you see it there, rather than hear it from a customer.
Before you start
Customer data,
and the fine print.
What happens on an emergency call?
The agent works out that the call is urgent and puts it through to the person on call, and it tells the caller that is what it is doing before the transfer happens.
What happens to what a caller says on a call?
The data processing addendum sets out how customer data is handled, where it is stored, and how long it is kept. Newo is SOC 2 Type 1 with 256-bit encryption.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What if it books the wrong slot?
Every job Newo books is written into your field service system, so your dispatcher sees it the same way as any other job and moves it the same way.
Across calls and channels
It remembers the property,
not just the call.
A house is a repeat customer for years, not one visit. Newo restores what it already knows at the start of every call, so someone you fitted a boiler for is not asked for their address again.
Someone who calls, then texts, then emails is understood as one person rather than three, and what they said the first time is still there the third time.
Start with the calls you miss
while you are under a sink.
Evenings, weekends, and every call that comes in while the van is moving.