Voice straight through
Voice runs as voice rather than being transcribed to text, sent to a model, and read back out. There is no round trip in the middle for the patient to hear.
The call gets answered.
The appointment gets booked.
Newo answers your clinic line, works out what the patient needs, and writes the appointment into the scheduling system your front desk already runs.
HIPAA-compliant
and SOC 2 Type 1
Books into your
clinic software
Answers nights,
weekends and lunch
How it holds a conversation
It stops talking
the moment the patient does not.
Patients forgive a receptionist who needs a second. They do not forgive being talked over, or waiting for a beep. So the way the agent handles a turn matters more than the words it chooses.
It stops mid-sentence
If the patient keeps going, the agent stops where it is and listens. Nobody has to wait for it to finish a sentence it no longer needs to say.
It waits for the pause
The agent watches for a natural break rather than counting down a fixed timer, so a patient who is still thinking is not cut off.
What it completes
An answering service
takes a message.
This one opens the schedule, finds the patient, offers the slots that are
really free, and writes the appointment in before the call ends.
Listen
The patient says what
they need, in their words.
Understand
Newo works out the request
and pulls up the patient.
Act
It checks the live schedule
and writes the booking in.
Resolve
The patient gets a confirmation.
Your team gets nothing to retype.
Voice AI Employee
The three a clinic
puts to work first.
Bring us your busiest hour.
We will walk through what Newo does with the calls your front desk cannot get to right now, against your own schedule and your own software.
Talk to salesClinic software
It books into the system
your front desk already runs.
Newo reads live availability and writes the appointment back, so the schedule your team opens in the morning is the one the agent has been booking into all night.
The calls it does not take
And when it cannot help,
it hands over cleanly.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single patient.
It says it is transferring, then transfers
A call that needs a person goes to one, and the patient is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your clinic is listed, document by document, before it goes live. If a policy is wrong or out of date, you can see it there rather than hear about it from a patient.
Before you start
Patient data,
and the fine print.
Is it HIPAA-compliant?
Yes. Newo is HIPAA-compliant and SOC 2 Type 1, with 256-bit encryption. A Business Associate Agreement is signed before any protected health information is processed.
What happens to what a patient says on a call?
The data processing addendum sets out how patient data is handled, where it is stored, and how long it is kept. Security documentation is available for clinical risk review and procurement.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What if it books something wrong?
Every appointment Newo makes is written into your clinic management system, so it is visible to your team the same way any other booking is, and can be changed the same way.
Across calls and channels
It remembers the patient,
not just the call.
A clinical relationship runs over years, not one conversation. Newo restores what it already knows about a patient at the start of every call, so a returning patient is not asked to spell their name to a machine that met them last month.
Someone who calls, then texts, then emails is understood as one person rather than three, and what they said the first time is still there the third time.
Start with the calls your
front desk cannot take today.
Nights, weekends, lunch, and the second line while the first one is busy.