Voice straight through
Voice runs as voice rather than being transcribed to text, sent to a model, and read back out. There is no round trip in the middle for the guest to hear.
The phone stops
pulling staff off the floor.
Newo answers the restaurant line, takes the booking, handles the questions about hours and the menu, and writes the reservation into the system your floor already runs.
Answers through
the dinner rush
Books into your
table system
Nothing for a guest
to download
How it holds a conversation
It stops talking
the moment the guest does not.
A guest calling mid-service will forgive a pause. They will not forgive being talked over, or waiting through a menu of options. How the agent handles a turn matters more than the words it picks.
It stops mid-sentence
If the guest keeps going, the agent stops where it is and listens. Nobody waits for it to finish a sentence it no longer needs to say.
It waits for the pause
The agent watches for a natural break rather than counting down a timer, so a guest who is still deciding is not cut off.
What it completes
A voicemail box
loses the booking.
This one opens the book, offers the times that are really free, and writes
the reservation in before the call ends.
Listen
The guest says what they
want, in their own words.
Understand
Newo works out the request
and finds the guest.
Act
It checks the live book
and writes the booking in.
Resolve
The guest gets a confirmation.
Your floor gets nothing to retype.
Voice AI Employee
The three a practice
puts to work first.
Practices already running it
The bookings that were going
to voicemail were worth something.
Menlo Tavern
A San Jose restaurant running Newo on the line that used to go unanswered through service.
100%Of incoming calls answered
Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls.
Rudiger Ewald
Restaurant Manager, Menlo Tavern
Bring us your busiest hour.
We will walk through what Newo does with the calls nobody can get to during service, against your own book and your own software.
Talk to salesFloor software
It books into the system
your floor already runs.
Newo reads live availability and writes the reservation back, so the book your host opens at four is the one the agent has been filling all afternoon.
The calls it does not take
And when it cannot help,
it hands over cleanly.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single guest.
It says it is transferring, then transfers
A call that needs a person goes to one, and the guest is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about the restaurant is listed, document by document, before it goes live. If the hours or the menu are out of date you see it there, rather than hear it from a guest.
Before you start
Guest data,
and the fine print.
Can it take a booking during service?
Yes. The agent answers every line at once, so a full dining room and a ringing phone stop competing for the same person.
What happens to what a guest says on a call?
The data processing addendum sets out how guest data is handled, where it is stored, and how long it is kept. Newo is SOC 2 Type 1 with 256-bit encryption.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What if it books the wrong table?
Every reservation Newo makes is written into your table system, so your host sees it the same way as any other booking and changes it the same way.
Across calls and channels
It remembers the guest,
not just the call.
A regular is a regular across years, not one booking. Newo restores what it already knows about a guest at the start of every call, so someone who eats with you every month is not asked to spell their name again.
Someone who calls, then texts, then emails is understood as one person rather than three, and what they said the first time is still there the third time.
Start with the calls nobody
can get to during service.
The dinner rush, the second line, and every call after you have locked up.