The Newo team together outdoors

A teammate that
never sleeps

We give every business someone to answer the phone, so the owner can get back to the work they actually started the business to do.

Meet the team

The minds behind
the mission

We’re a team of AI researchers, engineers, operators, and specialists who believe good technology should not be reserved for the Fortune 500. It should be within reach of every business owner.

Our founders have built more than ten AI companies used by 50 million people across 200 countries. At Newo we point that experience at voice, automation, and customer experience, so our customers win.

Luba Rein and Dr. David Yang, founders of Newo
Luba Rein, co-founder and Chief Growth & People Officer, with Dr. David Yang, founder and President.

Our mission

We unleash the superpowers of small and medium businesses, giving every entrepreneur a teammate that never sleeps, never gets tired, and never drops the ball. Making the previously impossible, possible.

What we hold to

Four things we
will not trade away

Accessibility matters

World-class AI should not come with an enterprise price tag.

Simplicity is non-negotiable

If it takes a project team to run, we still have work to do.

Reliability matters more

Agents measured by results, not features.

Partnership is long-term

We grow alongside our customers.

What Newo is

A Voice AI for businesses that
cannot afford to miss a call

Set up from your own website

The agent reads your site, learns your services, hours, and policies, and is ready to test without a build project or a technical team.

Handles the hard questions

It works from your services, pricing, and policies, so real customer questions get your answers rather than a generic script.

Omnichannel

Phone, SMS, web chat, email, social, and web calls, on one agent. It writes into the CRM and booking systems you already run, follows up with leads, and makes outbound calls.

The problem we’re solving

Small and medium businesses
lose up to 40% of incoming calls

The call goes to a competitor

An unanswered call is a customer who has already found someone else. That opportunity does not usually come back around.

More staff is an expensive fix

Hiring full-time people to cover the phones is costly and hard to keep consistent. When the workday ends, the calls go unanswered again.

Most software needs specialists

The tools built to solve this tend to need technical expertise that is hard to hire, and months before anything is running.

“Your competitor is answering your calls right now. We fix that.”
Jason LuoCEO, Newo

Our numbers

The figures speak
for themselves

50M+

people reached by the companies our founders built before Newo

200

countries those products reached

99.6%

of calls completed correctly end-to-end

Internal benchmark, against approximately 80% for a standard LLM stack on the same jobs. Completed correctly means the request was fulfilled and recorded without human correction.

21

industries supported

$350K

a year in revenue per location

30K+

agents created

Who we’re built for

Every business deserves a
teammate that never sleeps

Small and medium businesses

Single-location shops and multi-location groups: restaurants, dental practices, cleaning companies, home services, fitness studios. If your phone rings and your livelihood depends on someone answering it, this is built for you.

AI automation partners

Agencies, consultants, and engineers serving small businesses. We are the infrastructure underneath, so what you deliver to your clients stands on something that already works.

Technology companies

CRMs, practice management systems, booking platforms, and field service software. Add voice and text AI inside your own product, under your own brand. White-label ready.

Trust and compliance

Enterprise-grade security,
without the enterprise complexity

ISO/IEC 27001:2022|HIPAA|GDPR|256-bit encryption

ISO/IEC 27001 certified, with the audit passed in September 2025. A Business Associate Agreement is signed before any protected health information is processed. Security documentation is available for procurement and clinical risk review.