Effective date: November 3, 2026
Newo Inc. is committed to protecting your privacy. If you interact with Newo Services, you act as a Data Subject.
This policy is intended to help Data Subjects understand:
This Privacy Policy covers the information we collect about Data Subjects when they use our products or services unless a different policy is displayed. “Newo”, “we” and “us” refers to Newo Inc. a Delaware corporation with its principal place of business located at 2261 Market Street #5263 San Francisco, CA 94114 USA.
When processing Data Subject information, Newo acts on behalf of and under the instructions of the AI Agent Owner.
This policy also explains Data Subject choices about how we use information about them. These choices include how Data Subjects can object to certain uses of information about them and how they can access and update certain information about them. If Data Subjects do not agree with this policy, they should not access or use our Services or interact with any other aspect of our business.
This Privacy Policy covers:
collectively referred to as “Services”.
Access to Services is made available to Data Subjects through an organization referred to as the AI Agent Owner. Data Subjects should direct any data privacy questions to their AI Agent Owner, as their use of Services is subject to the policies of their AI Agent Owner. Newo Inc. is not responsible for the privacy or security practices of the AI Agent Owner, which may differ from this policy.
We collect information about Data Subjects when they interact with AI Agents created by AI Agent Owners through phone calls, SMS, email, webchat or other channels, when they register for an account, create or modify their profile, set preferences, sign-up for or make purchases through the Services. It may include, but is not limited to, name, email address, telephone number, postal or other physical address, title, or occupation.
Newo collects and processes the content of interactions with AI agents, such as call audio, transcripts, messages, and related details like phone numbers and appointment information, together with data from systems the AI Agent Owner connects, such as calendars and CRMs (“Data Subject Activity Data”).
The AI Agent Owner is responsible for sources and third-party services over which it has control. Data Subjects should direct their data privacy questions to their AI Agent Owner, as their use of the Services is subject to their AI Agent Owner’s policies.
We keep track of certain information about Data Subjects when they visit and interact with any of our Services i.e. the features they use, the links they click on, etc.
Newo and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize Data Subjects across different Services and devices.
Do Not Track. Our Services do not currently respond to browser Do Not Track signals. Our advertising and analytics partners may collect information about your online activities over time and across different websites, as described above.
When Newo processes information on behalf of a business customer, such as calls and messages handled by that customer's AI agent, Newo acts as that customer's service provider. Requests about that information should be directed to the customer.
We use information about Data Subjects to provide the Services to them, authenticate them when they log in, provide customer support, and operate and maintain the Services. We use Data Subject contact information to send communications via messengers, email, business messengers and within the Services, including sending technical notices, updates, security alerts, and administrative messages.
Newo analyzes Data Subject Activity Data to deliver AI agent experience on behalf of the AI Agent Owner.
We do not use Data Subject Activity Data to train artificial intelligence models.
We use the contact information of our Customers' account users, and information about how they use the Services, to send communications that may be of interest to them. These may include information about new features, survey requests, newsletters, events, product offers, and promotions. We do not use information about individuals who interact with our Customers' AI agents, such as callers, to send them marketing communications.
We use Data Subject information to resolve technical issues they encounter, to respond to their requests for assistance, to analyze crash information, and to repair and improve the Services.
We use information about Data Subjects and their Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about Data Subjects in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
Where Newo decides how and why personal information is used, we rely on the following legal bases: performance of our contract with you or your organization (accounts, billing, customer support, and service communications); our legitimate interests (marketing to our customers' account users, product analytics, and the security of our Services); your consent (non-essential cookies and similar technologies); and compliance with legal obligations (for example, tax and accounting records). Where Newo processes information on behalf of a business customer, that customer is responsible for the legal basis.
We explicitly affirm that Google Workspace APIs are not used to develop, improve, or train generalized Artificial Intelligence (AI) and/or Machine Learning (ML) models within our products or services.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about Data Subjects. If a service provider needs to access information about Data Subjects to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect Data Subject information.
A current list of the service providers that process customer data on our behalf is available in our Trust Center.
We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share account user information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We share information we process on behalf of an AI Agent Owner only on that AI Agent Owner's instructions. We may also share information with these third parties where Data Subjects have agreed to that sharing.
Enforcement of Our Rights: In exceptional circumstances, we may share information about Data Subjects with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Newo, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
SMS/Text Messaging Terms: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
We may share or transfer the information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Data Subjects will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices they may have regarding their information.
We use industry standard technical and organizational measures to secure the information we store.
While we implement safeguards designed to protect Data Subject information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information depends on the type of data. After such time, we will either delete or anonymize Data Subject information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store Data Subject information and isolate it from any further use until deletion is possible.
Account information: We retain Data Subject account information for as long as their account is active and a reasonable period thereafter in case they decide to re-activate the Services. We also retain some of their information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations.
We process information related to an AI Agent Owner's use of the Services, such as calls and messages, on the AI Agent Owner's behalf. We delete it at the AI Agent Owner's written request, including at the end of the service, within 30 days. Copies in backups are deleted automatically within 45 days.
Marketing information: If Data Subjects have elected to receive marketing emails from us, we retain information about their marketing preferences for a reasonable period of time from the date they last expressed interest in our Services, such as when they last opened an email from us or ceased using their Newo account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Data Subjects have the right to object to our use of their information, request that we stop using their information, to request the deletion or restriction of their information, or to request their information in a structured, electronic format. Where the Services are administered for Data Subjects by an administrator, they may need to contact their administrator to assist with their requests first.
Data Subjects can also withdraw consent at any time where processing is based on consent, and have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU or EEA country where they live or work, or with the UK Information Commissioner's Office.
Newo runs its Services on Google Cloud, with a deployment in the United States and a deployment in the European Union (Belgium). Business customers in the EU may use our EU deployment. Some processing still takes place outside the EU, including by certain US-based service providers and through remote administrative access by our staff.
Where we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, and their Swiss equivalent, together with additional safeguards such as encryption.
If the AI Agent Owner has signed a Business Associate Agreement with Newo, we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and process Protected Health Information (PHI) solely to provide the contracted services. We do not use PHI for marketing, research, profiling, or any unrelated purposes.
We retain PHI only as needed to provide the contracted services and as agreed with the AI Agent Owner. We process PHI on Google Cloud and through sub-processors bound by business associate agreements, using safeguards that include encryption, access controls and audit logging.
In the event of a confirmed breach involving PHI, we will notify the affected AI Agent Owner without unreasonable delay and no later than 60 calendar days after discovery, in accordance with the HIPAA Breach Notification Rule.
AI Agent Owners are responsible for ensuring that PHI submitted through our service is limited to the minimum necessary and that they are authorized to submit such data under HIPAA.
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If Data Subjects become aware that a child has provided us with personal information, please contact our support services.
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending Data Subjects an email notification. We encourage Data Subjects to review our privacy policy whenever they use the Services to stay informed about our information practices and the ways they can help protect their privacy.
If Data Subjects disagree with any changes to this privacy policy, they will need to stop using the Services and deactivate their account(s), as outlined above.
If Data Subjects have any questions or concerns about how their information is handled, please direct inquiries to our Data Protection Officer at compliance@newo.ai.
Newo Inc. 2261 Market Street #5263 San Francisco, CA 94114