40% of your missed calls were new patients
A field guide to Voice AI for dental and orthodontic offices. There is no shortage of patients calling. What happens to those calls is the problem. The more locations you run, the harder it gets to tell which ones answer well. Here are the numbers on what that costs, and what to do about it.
35–45%Of inbound calls go unanswered, lost at peak hours and after closing
40–60%Of a treatment coordinator’s week goes on work that does not need a coordinator
38%Better new patient conversion at top-quartile orthodontic practices, mostly down to how fast they answer
What’s inside
- Where the money goes when a call is missed, and why it gets worse with every location you add
- An annotated transcript of one inbound call, first ring to booked consult
- What it costs to run, what capacity it hands back, and how to put that to a CFO
- The SLA terms worth holding a vendor to, including uptime, escalation and the BAA
- How long deployment actually takes, three days for one practice and sixteen weeks for a portfolio
- Image Orthodontics and a composite eighteen-location group, plus what each role should be asking
Written for DSO and OSO decision-makers
The owner, the CFO, the COO, the clinical director, the practice manager and the treatment coordinator each get the question worth putting to a vendor. Leave the coordinator out and the deployment stalls.