Listen
The caller says what
they need, in their words.
Inbound Voice Calls
Every call answered.
Including the ones at 7pm.
Newo picks up, works out what the caller actually needs, and books it into your scheduling system while they are still on the line.
Answers every call,
day or night
Books into the system
you already run
Hands over to a person
when it should
What it does on a call
What the call
actually finishes.
Taking a message is not the job. Booking the appointment, updating the
record and sending the confirmation is the job.
Understand
Newo works out the request
and pulls up the caller.
Act
It books, reschedules or routes the caller, in your system.
Resolve
The caller gets a confirmation.
Your team gets nothing to retype.
How it is different
How it holds
a turn.
Callers forgive a receptionist who needs a second. They do not forgive being talked over, or waiting for a beep. So the way the agent handles a turn matters more than the words it chooses.
What you get elsewhere
What Newo does
Skips a step in the script, or books it for the wrong time.
Checks its own work while the call is still running.
Every turn passes an observer that tracks what has been collected and what is still missing, and a supervisor that watches for anything the agent promised and fires the action that fulfils it.
Transcribes, thinks, then speaks. You can hear the gap.
Runs voice to voice, with no text in the middle.
There is no speech-to-text and text-to-speech round trip, so nothing has to finish before the next thing can start.
Cuts in the moment you pause.
Waits for a real pause rather than a timer.
Someone saying “there will be, hang on, twelve of us” gets to finish. The agent watches for a natural break instead of counting down a fixed silence.
Talks over you, or makes you wait for a beep.
Stops mid-sentence the moment you speak.
If the caller keeps going the agent stops where it is and listens, rather than finishing a sentence it no longer needs to say.
Answers from whatever the model happens to know.
Answers from your business, not the model.
Each agent carries its own knowledge base, built from your website and the material you add, and retrieves from it on every turn. Edit something and the change applies to the next conversation.
How it runs on your line
What happens on the calls
it should not take.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single caller.
It says it is transferring, then transfers
A call that needs a person goes to one, and the caller is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your business is listed, document by document, before it goes live. If a policy is wrong or out of date, you can see it there rather than hear about it from a caller.
Your systems
It books into the system
your team already opens.
Newo reads live availability and writes the booking back, so the schedule your team opens in the morning is the one the agent has been working in all night. 25+ integrations across scheduling, CRM, field service and point of sale.
Customers
Three businesses, three
different phone problems.
Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls.
Rudiger EwaldRestaurant Manager, Menlo Tavern
We put Newo head-to-head with our strongest human agents, people with years of experience.
Daniel MercerFounder & CEO, PrimeShield Home Solutions
We were skeptical. How could an AI handle our orthodontic patients better than our trained staff? But the numbers don’t lie.
Dr. Yan KalikaPractice Owner, Image Orthodontics
Bring us your busiest hour.
We will walk through what Newo does with the calls nobody can get to right now, against your own schedule and your own software.
Talk to salesBefore you start
Before
you start.
What happens on a call it cannot handle?
It hands over to a person, and the caller is told before it happens. The same mechanism that tracks a promised confirmation tracks a promised transfer.
What happens to what a caller says?
The data processing addendum sets out how caller data is handled, where it is stored, and how long it is kept. Security documentation is available for clinical risk review and procurement.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What languages does it speak?
15+ languages, and it switches language mid-conversation when the caller does.
Industries
Inbound calls look different
in every business.
Newo answers the phone for businesses of every kind. These are the ones we know best.
- Dental & Orthodontics Patient scheduling and insurance questions
- Restaurants Reservations, menu questions and changes
- Healthcare Appointments, and routing the urgent call
- Home Services Job booking and emergency dispatch
- Real Estate Viewing schedules and buyer qualification
- Beauty & Salons Appointments and membership questions
- Automotive Service booking and parts enquiries
- Telephony White-label voice on the lines you already run
- And many more
The platform
Answering the phone is one thing
a Newo employee does.
The same agent makes the calls out, answers the texts and picks up the web chat, from one configuration and one memory.
How it speaks
Voice to voice, with no text step in the middle, so nothing has to finish before the next thing can start.
How it hands over
It tells the caller before it transfers rather than after a silence, then transfers.
What it remembers
Details collected on one channel carry into the next, so a returning customer is not asked twice.
Put it on the hour
your team dreads.
Bring the call with the accent, the background noise and the caller who changes their mind halfway through.