Newo.ai Competitive Advantage

7 features which set Newo AI Agents apart

1. Reliability thanks to built-in intelligence: Lead Success Score ~100%. 
2. Tailored for multi-location operations and call centers for dental practices, orthodontics, and other healthcare services. 
3. Omnichannel: voice+text, “instant call back” and more.
4. Unlimited depth of customization: easy, cost effective.
5. Languages, latency, human natural intonation and… finally background noise cancellation*! 
6. Human monitoring 24/7 during hypercare period.
7. Most importantly, Newo AI agents are designed to bring revenue.

1. Reliability thanks to Built-in intelligence

An impressive demonstration can be done by a college student using ChatGPT. Such a Voice AI system will brilliantly schedule appointments in 8 out of 10 cases.

But… in 2 cases it will schedule for the wrong time or even worse, say that “we are closed today”, although we are working.

You need an industrial-grade system that will successfully schedule appointments no worse than a human, i.e., in 997 cases out of 1000.

The Newo AI platform has special parallel thinking circuits, self-verification against hallucinations, patented multi-agent architecture with supervisor-agents, patented “self thought injections” and has been trained on thousands of edge cases and hundreds of scenarios:

• Regular new patient appointments
• Child patient appointments
• Existing patient appointments
• Insurance
• General consultation
• Form filing and payment link voice guidance
• Appointment Cancellations
• Appointment modifications
• Working hours operations
• Non-working hours operations
• Complex custom working days operations
• Non-working days operations
• Relative days calculations (“next Wednesday”, “early next week late afternoon”, etc)
• General inquiries
• Contractor, vendor, new hire applicant inquiries
• Call transfers
• Message relays
• Emergency call handling
• Known employee request calls (employee directory)
• Spam handling
• Membership management
• VIP patient management
• Escalations
• Common (shared) phone references
• Phone extension numbers
• etc.

Why is it important? 

You don’t need to spend months training, adjusting, losing time, patient satisfaction and in constant fear that the agent will answer something incorrectly.

2. Tailored for multi-location operations and call centers for dental, orthodontics, and other healthcare services

If you are comparing Voice AI technologies, find out if another platform can transfer a call received at the call center to a specific location of your business when necessary. And can another Voice AI technology understand that a particular service is not provided at one of your locations during a certain period? And can another platform redirect patients from one location to another to maximize free slots in all locations?

Why is it important? 

Multi-location architecture requires special knowledge organization for AI agents. If these capabilities are not initially available, it can take months to implement and debug them. The Newo AI platform has special support for multi-location businesses.

3. Omnichannel: voice+text, “instant call back” and more

Newo.ai’s AI agents support most communication channels used in business operations, including phone, SMS, email, web chat, calendars, Slack, Instagram, and more. They can even simulate keyboard and mouse actions, which is why they are referred to as AI Employees.

• Inbound calls
• Warm outbound calls (instant call-back to your website visitors when they fail to finish the form)
• Cold outbound calls
• SMS
• Web live chat
• Email
• Instagram
• Facebook Messenger
• Telegram
• WhatsApp**, TikTok**
• Physical AI Kiosk**

Why is it important? 

More leads, more 5-star reviews, more revenue.

4. Unlimited depth of customization: easy, cost effective

The Newo AI architecture has 3 levels of complexity: A-level – “1-click level” where your employees can customize the agent independently in a few minutes, B-level – “No-code level” where your more advanced employees or professionals from Newo can deeply change agent behavior in a few hours, C-level – “low-code level” where certified Newo partners can implement almost any AI automation or integrate any external systems.

Why is it important? 

All businesses are different. Within two weeks, your marketing, sales and operations will come up with multiple requests, say “can our AI agent during non-working hours send an SMS with a link to our Instagram?” Most other platforms will either quote long timeframes or high costs. Newo AI Agents can be customized: easy and cost effective.

5. Languages, low latency, human natural intonation, and… finally noise cancellation!

Low latency: the new generation voice service from Newo directly encodes sound to sound without intermediate stages of converting to text. This reduces response delay, allows for emotional responses, and understanding of patient emotions.

Noise cancellation: if you have already tried using other Voice AI technologies, you have definitely encountered the problem of unsuccessful calls due to a neighboring conversation in a car or children’s voices in the background. In the new version of Newo AI, we have learned to suppress all voices except the main speaker! This radically increases the number of successful calls.

Languages: this allows conversations in different languages within the same call, for example, if it’s more convenient for a patient to speak Spanish or Chinese. 

Why is it important?

More successful calls, more 5-star reviews, more revenue.

6. Human monitoring 24/7 during hypercare period

With your consent, our support staff initially analyze all calls of your AI Receptionist in real-time and make adjustments when necessary.

Why is it important? 

AI Receptionist is your AI employee. Despite all your efforts to transfer knowledge to the AI Receptionist, situations may arise in the first days when it is asked about something it doesn’t know. Detecting this in time helps maximize your patients’ satisfaction.

7. Most importantly, Newo AI agents are designed to bring revenue 

Your marketing wants to see where leads come from. Without this, you cannot successfully set up campaigns. Newo AI agents allow transferring this information to your PMS/CRM system and provide you with daily ASR – Additional Secured Revenue reports. 

Why is it important? 

This allows you to increase the effectiveness of marketing campaigns tenfold and reduce the cost per lead.

**Scheduled to be released in H2, 2025

What about the competitors?

If you are evaluating Voice AI systems, here are some critical questions to ask yourself:

1. Skipped Steps

Does the agent include built-in safeguards to ensure no step in the workflow is skipped?

Be aware that standard models, without advanced multi-layer orchestration, tend to skip or mishandle workflow steps (e.g., collecting insurance info, email, or date of birth) in approximately 10-20% of calls. This directly results in lost leads.

2. Background Noise and Background Voice

Every 4th call contains disruptive noise that traditional noise filters can’t handle: Echo from speakerphones or CarPlay, shouting children, or background TV/YouTube voices. These leak into the conversation, ruin comprehension, and cost you business.

A production-grade Voice AI must include real-time voice separation and advanced main speaker isolation to maintain call quality.

3. Email Collection

Have you verified whether the agent can reliably collect complex fields such as email addresses in all languages? Spelling emails by voice is notoriously error-prone and requires specialized orchestration. Without this, you risk losing every third lead—and the associated revenue.

4. Shared or Corporate Numbers

Can the agent handle calls from shared, corporate, or landline numbers (e.g., calls transferred from an insurance provider or made from an office line)?

Can it send an SMS to an alternative (mobile) number?

Every 10th call falls into this category. Without this capability, you’re losing leads and revenue.

5. Stalled Conversations

Does the agent ever ask, “Are you still there?”

LLMs typically respond passively, waiting for user input. If the client pauses, the agent may remain silent indefinitely, leading to dropped calls and frustration.

6. Call Transfer Loops

Common in single-location businesses and call centers:

If a manager doesn’t pick up after a call transfer, and the call returns to the agent, does it resume the conversation correctly—or restart from scratch?

Failure to handle this creates infinite loops, frustrating customers and losing revenue.

7. Returning Callers

Does the agent recognize returning callers, or does it ask for their name, email, and insurance again from scratch?

Can it recall past preferences?

When a returning client calls to reschedule or cancel, does the agent re-ask for all details—or intelligently retrieve and reconfirm them?

This feature doesn’t affect immediate revenue but significantly boosts customer satisfaction and loyalty.

8. Omnichannel Capability: Voice+Text+Instagram+Yelp+…

Can the agent operate across all channels—voice, SMS, chat, email, etc.?

If not, you’ll need to manage, train, and debug multiple agents across channels—creating high operational costs and inconsistency.

Modern businesses move to unified, omnichannel platforms where one agent with one memory and one “brain” covers all channels. Training it once updates all channels automatically.

9. Instant Callbacks

Does the agent call back automatically when a call is dropped?

Without this, you’re losing leads and revenue.

10. Multi-Location – Call Escalation

Can the agent escalate to different phone numbers depending on the location?

Without this, multi-location businesses struggle to function professionally. Custom-coding such logic takes weeks and refining it takes months.

11. Multi-Location – Working Hours

Can the agent handle different business hours and time zones for, say, 50, 250, or 2500 locations?

This is critical for scalable operations.

12. Multi-Location – Service Mapping

Does the agent understand that not all services are offered at all locations?

Can it match the client to the correct branch based on ZIP code or service availability—and avoid offering services that don’t exist in a given area?

This accuracy is essential for maintaining professionalism at scale.

13. Redundancy / Model Switching

Does the platform support automatic fallback from one LLM to another in case of temporary degradation?

OpenAI models, for instance, experience daily slowdowns (response times spike to 9+ seconds) and occasional outages lasting up to an hour. Without redundancy, you’ll face regular lead and revenue loss, along with customer frustration.

14. UTM & Marketing Attribution

Does the voice or live chat agent pass UTM and other marketing tracking data into your CRM? Is it easy to manage?

Without it, you’re flying blind—unable to measure campaign performance or run A/B tests effectively.

15. Advanced call management 

Does the system have a powerful call analysis tool—not just for listening to recordings, viewing summaries, and transcripts—but also for tagging and classifying calls as To Do, Follow Up, Done, Archive? Not every call should be pushed into the CRM.

If you’re an integration partner, reseller, or marketing agency, ask three more questions:

16. How long will it take to create an agent for the customer?

Does the Voice AI platform you’re considering allow you to automatically create an agent in just 3 minutes—simply by analyzing your business customer’s website?

Or will it take days or weeks to build each agent, followed by weeks or months of testing and fine-tuning?

17. Advanced reporting 

Does the system include advanced reporting and analytics tools to break down call types by date, filter, and category? Without this capability, you should expect a high churn rate among your business customers.

18. Auto updating and version control 

And the most critical question:

Does the platform support mass version updates and customized agent lifecycle management?

If you’re a partner planning to manage hundreds or thousands of agents, you cannot afford to manually push updates to each one. You will be releasing new features every week—let’s say you’ve just released automatic callback for missed calls, or a critical bug fix say, incorrect email capture. But you’ve already deployed thousands of live, customized agents. How will you roll out those improvements to all of them? Manually? That would mean thousands of hours of professional services—prohibitively expensive.

The result? Your agents will remain outdated and inconsistent, missing crucial updates.

These are just a few of the mission-critical features that distinguish a production-grade Voice/Text AI system from an entry-level one….

… And yes, all of these items—and hundreds more—have already been solved on the Newo.ai platform.