Create Your Restaurant AI Host

If you have a “RESERVE A TABLE” button on Google Maps, the answer is yes. Your Newo AI Host is automatically connected to your booking system, regardless of whether you use OpenTable, Yelp, SevenRooms, Resy, Tock, or another system. If you don’t yet have a “RESERVE A TABLE” button on Google Maps, you need to add it to use the Newo AI Host. Adding it to Google Maps usually takes 1-2 days.

Yes. It’s pretty awesome.

Yes. Simply forward calls from your public phone number to your AI number, which we will provide along with your AI Host.

Absolutely. You can choose to forward calls from your public phone number 24/7, only after business hours, or in overflow mode (e.g., after the second or third ring if your human employee doesn’t pick up).

Yes. The Newo.ai platform includes a built-in live chat system at no additional cost. Adding it to your website boosts conversions and increases bookings.

Yes. One of the key features of Newo.ai is its omnichannel capability, allowing communication across multiple channels like phone, SMS, email, live chat, WhatsApp, Instagram, and other messengers. This significantly improves conversion rates and booking numbers.

Yes. This helps capture more orders during peak hours.

Yes. Your AI Host works in both inbound and outbound modes. You can upload a list of customer names, phone numbers, and call details to a connected Google Sheet. For example: “Hey, Steven, long time no see! I remember you love Pinot Noir—join us with your family on Sunday for brunch. A local winery will be hosting a wine tasting!” Then click “Go,” and your AI Host will start calling guests, engaging them in friendly conversations and personalized invitations. This can help increase restaurant revenue during slower periods.

Yes, the standard functionality is free. Most of the features described on this page are included in the standard functionality. Custom integrations with CRM systems or unique behavior logic are not part of the standard package.

Implementation with standard functionality takes between 2 hours and 2 days, depending on the workload of our certified agent designers.

Yes, you can create an agent by linking your Google Maps listing or website through our platform. The agent learns on its own and takes only 3 minutes to set up. However, you may need to tweak some parameters, such as specifying where to forward after-hours emergency calls or which email address to use for catering requests. For a seamless setup, it’s easier to schedule a free video call with our specialist, who will ensure everything is configured perfectly.

You can easily make simple changes, such as updating your menu or adjusting business hours, on your own. However, for more complex modifications (e.g., “During the holiday season, don’t allow single-person table bookings or delivery orders. Takeout orders should only be accepted until 3 PM”), we recommend delegating this to our certified agent designers. Some changes can be made for free, while others may require a few hours of professional services. The cost for these services starts at $65/hour, depending on the complexity.

Yes. You will have access to a dedicated business portal where you can listen to call recordings, read transcripts, and view summaries.

With standard functionality, you manually upload menu updates as often as needed. A simple customization can enable the system to automatically retrieve updated menu information from your website on a schedule or integrate directly with your POS system.

Yes. The AI Host automatically handles requests for large groups, catering, and private dining as part of its standard functionality. It collects details such as guest count, date, time, and event purpose and emails the information to the restaurant manager.

Yes. Out of the box, Newo.ai AI Hosts include highly flexible settings for forwarding customer information to staff. For example:

• During business hours, important inquiries (e.g., a guest wants to book the entire restaurant) can be immediately forwarded to a manager.
• For operational requests (e.g., a request for a receipt copy or lost items), the AI Host can forward details via SMS or email.
• During after-hours, the AI Host can collect the details of any inquiry and send a summary via email.
• These settings require no programming and can be adjusted by you as the user, without needing assistance from our professionals.

Yes, we offer monthly plans with no annual contract. You can cancel anytime, and you only pay for the current month.

The easiest way is to call Adrian, our AI Receptionist, at (888) 303-NEWO. Adrian will help you create an AI Host and schedule a meeting with our human expert to complete the setup.

Yes. AI Agents built on the Newo.ai platform work exceptionally well as call centers. They provide location-specific information (operating hours, address, services offered) while allowing guests to make reservations at the desired location. If no slots are available at one location, Newo.ai AI Agents can recommend another location, increasing overall revenue for your chain.

Yes. Multi-location businesses automated on the Newo.ai platform can use “bottom-up,” “top-down,” or hybrid approaches.

Bottom-up: Individual locations’ phone numbers, websites, and contacts are advertised. However, overflow calls (e.g., when staff at a specific location don’t answer within 2–3 rings) are transferred to a centralized multi-location AI Agent. This agent can answer questions about all locations and make reservations at any of them.

Top-down: A single phone number and website are advertised for the entire chain, and all calls and inquiries are directed to a centralized multi-location AI Agent. This agent can answer questions about all locations and handle bookings for any of them. If a guest requests a call transfer or the delivery of information to a specific location, the multi-location AI Agent can handle it by transferring the call or sending a summary via email to the location’s manager.

Deployment for a restaurant chain is not part of the standard functionality, but in some cases, it can be implemented at no cost. The implementation timeline for a restaurant chain is typically around 5–15 business days, depending on the availability of business information.