AI Call Center
Every Call Every Chat Every Dollar Captured 24/7
Your AI call center answers unlimited calls in under 1 second — simultaneously. Scale your business, not your payroll.
Hear Your AI Call Center Agent in Action
Real calls. Real customers. Real bookings. Listen to how conversational AI call center technology handles your toughest scenarios.
Dental & Orthodontics
Dental & Orthodontics
AI Receptionist schedules a new patient consultation, verifies insurance eligibility, and transfers to the treatment coordinator for complex questions.
Insurance
Insurance
AI insurance agent provides a car insurance quote, collects driver and vehicle details, explains coverage options and discounts, and offers to send the policy breakdown via email.
Cleaning Services
Cleaning Services
AI Agent calculates a preliminary estimate based on bedrooms and ZIP code, then schedules the walkthrough.
Bars & Restaurants
Bars & Restaurants
AI Host books a party of 12 for Saturday, confirms dietary restrictions, and sends an SMS confirmation, all in under 2 minutes.
HVAC/Plumbing
HVAC/Plumbing
AI Dispatcher qualifies an emergency furnace repair call, checks technician availability in the customer’s ZIP code, and books a same-day appointment.
Catering
Catering
AI Sales Agent handles a corporate catering inquiry, captures event details, and emails a custom quote within the call.
Hotels
Hotels
AI Concierge handles a multilingual reservation request, switching seamlessly from English to Spanish mid-call.
The Numbers That Make CFOs Happy
Real results from real call center AI solutions, not marketing fluff
Peak Hour Performance
100+
Concurrent calls? No problem.
Your AI handles unlimited parallel conversations during the lunch rush while your human agents focus on walk-ins.
Revenue Recovery
$401K
Additional revenue in 90 days
One orthodontics practice captured $401,500 in 3 months from calls their team would have missed.
Scalability
3x
Grow locations, not headcount
Go from 8 to 30 locations with the same call center team.
After-Hours Capture
12-15%
Untapped revenue on nights & weekends
Those “leave a message” calls? They’re worth $25,000 – $50,000/month per location.
Unboxing
newo.ai
One platform. Twelve powerful agents. Hundreds of integrations. Zero missed revenue.
Twelve Powerful AI Agents in One
Whether you need AI for call centers, appointment scheduling, or outbound sales, it’s all included.
AI Receptionist / Front Desk
- Answers every call within seconds, peak hours, after-hours, weekends
- Qualifies new vs. existing customers instantly
- Transfers to the right human agent when needed
AI Call Center Agent
- Handles overflow during peak times across multiple locations
- Routes calls to the right location or department
- Maintains consistent service quality at any volume
AI Appointment Scheduler
- Checks real-time availability in your PMS/CRM
- Books, reschedules, and confirms appointments
- Sends SMS reminders to reduce no-shows by 50%
AI Customer Service Agent
- Answers FAQs about services, pricing, and policies
- Handles complaints with empathy and escalates when needed
- Provides consistent answers across all channels
After-Hours Answering Service
- Captures leads while competitors send calls to voicemail
- Books appointments for the next business day
- Handles emergencies per your escalation protocol
AI Chatbot
(Omnichannel)
- Website chat, WhatsApp, Instagram, TikTok, Yelp, SMS
- Same AI brain across all channels
- Unified conversation memory
AI SDR / Telemarketer
- Reactivates dormant customers with personalized outreach
- Promotes seasonal offers and membership upgrades
- Scales to thousands of calls per day
Instant Callback
(Web Form)
- Calls back website visitors within seconds of form submission
- Captures leads before they forget your name
- Qualifies and books in a single conversation
AI Lead Qualification
- Filters spam and unqualified inquiries automatically
- Scores leads based on your criteria (ZIP, budget, timeline)
- Routes hot leads to your sales closers immediately
AI Lead Nurturing
- Follows up on proposals automatically (next day, next week)
- Re-engages “thinking about it” prospects
- Negotiates and offers discounts within your parameters
AI Upsell / Cross-sell Agent
- Suggests add-ons based on purchase history
- Promotes membership and subscription upgrades
- Times offers for maximum conversion
Appointment Reminder Calls
- Confirms appointments 24-48 hours in advance
- Reschedules instantly if needed
- Updates your calendar in real-time
200+
Integrations
Watch Co-Founder Luba Rein Explains it in 2 Minutes
Watch the 2-minute demo
Here’s how your AI calling system actually works, no PhD required. First, you give us your website URL or find your business on Google Maps. Our system analyzes your services, pricing, and FAQs, then builds a production-ready AI phone agent in about 3 minutes.
Read more.We connect it to your existing phone system (keep your number, we handle the SIP trunking and PBX integration), your CRM, and your booking software. When calls come in, they ring your human team first. If your recare (recall) coordinator is on another line and your patient coordinator is helping a walk-in, the AI picks up by the third ring. It greets the caller naturally (“Hi, this is Nicole from Kids Choice Pediatric Dentistry, how can I help?”), qualifies whether they’re a new or existing patient, answers their questions, checks real-time availability in your TAB32 or Ortho2 system, and books the appointment. If it’s complex, say, an insurance question that needs your treatment coordinator, it transfers the call smoothly.
Every call is recorded, transcribed, and summarized in your dashboard. You see exactly which calls came in, what happened, and how much additional revenue your AI generated. That’s it. No months of integration. No army of developers. Just more booked appointments and fewer missed opportunities.
Stories from Real Business Owners
What happens when you stop missing calls
Home Service/HVAC
$178,000 in Added Revenue Over the Summer Season
“Summer and winter are critical periods for our business as call traffic surges. Before, we were losing inquiries during the busiest hours. After switching to newo.ai, everything shifted. The AI receptionist now handles 100% of incoming calls, schedules jobs immediately, and keeps customers engaged even when our staff is fully booked or out in the field. We’ve eliminated revenue loss from missed calls and every lead is captured and turned into business. It’s essentially a nonstop dispatcher that outperforms what a human could handle alone.”
Restaurant/Table Booking
$116,500 in New Table-Reservation Revenue in 3 Months
“I’m thrilled to share my experience using a newo.ai GenAI-powered digital employee at Menlo Tavern. It’s been a true game-changer for our restaurant. Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls. The real benefit has been freeing up my management team to spend more quality time on the restaurant floor, interacting directly with guests and ensuring an exceptional in-person experience.”
Dental/Ortho
$401,500 in Additional Revenue in Just 3 Months
“We were skeptical. How could an AI handle our orthodontic patients better than our trained staff? But the numbers don’t lie. In Q1 alone, our AI Receptionist handled 10,865 calls, captured 1,563 after-hours inquiries we would have missed, and directly generated $401,500 in new patient revenue. The ROI speaks for itself.”
Dental/Ortho
We Expanded from 11 to 35 Locations Without Hiring More Call Center Staff
“Our main challenge was growth. Each new location used to mean more hires, more onboarding, and more operational stress. After implementing newo.ai, we were able to triple the number of locations while keeping our team the same size. The AI seamlessly manages call overflow, after-hours inquiries, and peak demand. As a result, revenue per employee has increased dramatically, and our staff feels far less pressure and burnout.”
Home service
64% Conversion Rate Outperforming Our Best Human Agents
“In home services, every missed call costs us about $100 in marketing spend, so losing leads isn’t an option. We put Newo head-to-head with our strongest human agents, people with years of experience. The result? The AI converted 64% of incoming calls into booked appointments, while our top human agents averaged 60%. On top of that, the AI is available 24/7, never takes sick days, and can manage 10 calls simultaneously during peak hours. This isn’t some distant future, it’s already happening today.”
Get Set Up in
3 Minutes
In 3 minutes, you’ll be talking to your own
AI Receptionist. No credit card required.
Find Your Organization Here
Search for your business and start the automatic setup process. Our AI analyzes your website, Google Business profile, and industry to create a customized agent.
Enjoy AI phone assistant creation
Watch as your auto answering service builds itself in real-time, learning your services, pricing, hours, and brand voice. A production-ready in 3 minutes.
Never Miss a Call Again
Forward your phone number (or get a new one). Your AI front desk starts answering immediately. 24/7, every channel, every language.
What is an AI Receptionist
Competition
Your Dashboard
Integrations
Industries
Frequently Asked Questions
What Is an AI Call Center? And Why Do Growing Businesses Need One?
Here’s the brutal truth about scaling a multi-location business: your call center becomes the bottleneck before anything else does. You’ve currently got 8 locations with plans for 30, but your patient coordinators are already drowning in calls during peak hours. In home services your dispatchers are juggling 10 concurrent calls while trying to check if your technician finished the last job. And your overnight coverage? Let’s be honest. Voicemail is losing you $100 per missed call.
An artificial intelligence call center solves this by pairing your human operators with AI call center agents that handle overflow, after-hours, and routine inquiries while your best people focus on complex cases. Think of it as “Human First, AI Second” , where calls ring to your team first, and when Jennifer is busy helping a walk-in patient, the AI picks up by the third ring, qualifies the lead, answers FAQs, and either books the appointment or transfers the call to your next available CSR. Some businesses flip it, “AI First, Human Second,” for maximum efficiency. Either way, you can now handle 10x the call volume without hiring a single new call center employee. One multi-location orthodontics practice added $14 million in annual revenue across 40+ clinics using this exact approach.
Everything Else You Need
Because a great AI phone system is about more than just answering calls.
True Omnichannel.
Not Just Voice
Your leads come from everywhere. Phone, SMS, WhatsApp, Instagram, TikTok, Yelp, even website chat. Your AI voice call center responds in under 2 seconds on every channel, with unified conversation memory. No more “sorry, I don’t have context from your text message.”
Keep Your Existing Phone Number
Switching numbers is a nightmare for established businesses. Our dedicated telephony specialist handles all SIP trunking, PBX integration, and porting. Your customers call the same number, they just get better service.
Deep Contact Center Integration
Whether you use Nextiva, RingCentral, Five9, or legacy PBX systems, our AI telephone agents integrate seamlessly. Replace or augment your traditional IVR menus. Support for SIP trunking, VoIP, and all major contact center platforms.
Dedicated Solutions Engineer
Depending on your subscription, you get a certified engineer who implements custom workflows, integrations, and behavior modifications. That “we need to ask the landlord before booking” request? Handled in days, not months.
24/7 Monitoring & Support
We’re always on call. Triple-layer monitoring ensures reliability: automatic system monitoring, end-to-end AI testing that simulates real calls, and human-in-the-loop oversight. When something needs attention, we know before you do.
Automatic Failover & Redundancy
If one LLM provider has a bad day (yes, even OpenAI has slowdowns), our system automatically switches to a backup voice and reasoning stack. Your callers never notice. Your revenue never stops.
Watch Your AI Agent Handle Real Situations
Each card plays an audio clip of your AI phone call assistant completing a specific action.
Appointment modification
Appointment modification
An existing patient calls to change the time of their appointment. The AI receptionist retrieves the caller’s record, asks which location they prefer, checks real-time availability for the requested time slot, offers alternative options when the original time is unavailable, and confirms the updated booking
Emergency call handling
Emergency call handling
A caller reports an urgent emergency outside of regular business hours. The AI receptionist recognizes the urgency, collects details about the issue, and ensures the information is immediately passed to the on-call team — providing critical after-hours support when human staff are unavailable.
Appointment scheduling
Appointment scheduling
An existing patient calls to schedule an appointment. The AI receptionist retrieves the caller’s record, presents multiple clinic locations to choose from, collects the preferred date and reason for the visit, checks real-time availability at the selected location, offers available time slots, and sends a booking link — seamlessly handling multi-location scheduling
Support outside working hours
Support outside working hours
A caller reaches out for support outside of regular business hours. The AI receptionist informs them of current operating hours, collects their name and phone number, and ensures the message is relayed to the manager for a callback — providing round-the-clock assistance even when the office is closed.
Transfer to a human
Transfer to a human
A caller requests to speak with a human representative. The AI receptionist offers to collect information while checking staff availability, gathers relevant details including insurance inquiries, and then seamlessly transfers the call to a live team member — ensuring no time is wasted and all information is captured beforehand.
Verifies location via zip code
Verifies location via zip code
A caller inquires about services. The AI receptionist collects their name and ZIP code to verify their location and confirm the service area (San Antonio). When the caller requests to speak with a staff member, the AI seamlessly transfers the call — combining location verification with flexible human handoff.
Takes a delivery order
Takes a delivery order
A customer calls to place a food order. The AI receptionist takes a detailed order — recaps the full order for confirmation, collects the caller’s name and phone number, processes the payment method preference, and sends an SMS with a payment link to complete the pickup order.
200+ Integrations — Works
With Your Existing Stack
Your call center artificial intelligence software connects to the CRM, calendars, booking tools, payment systems, and POS platforms you already use.
Make
Zapier
Groq
Llama
Grok
Gemini
OpenAI
Komo
Bitrix24
SugarCRM
Microsoft Dynamics 365
PracticeWorks
OrthoTrac
nexhealth
Modernizing Medicine
Your Dashboard: Easy to Manage, Easy to Grow
Audio recordings, transcripts, revenue reports, and no-code training. All in one place.
- Total calls and chat sessions
- Purchase intents and booking requests detected
- Actual bookings completed, including after-hours
- Additional revenue earned by your AI call center agent
- Sessions breakdown by day
- Sessions breakdown by request type
- Caller ID and contact info
- Call summary: what they wanted
- Full audio recording
- Lead indicator: was there a purchase intent?
- Conversion status: did they actually book or buy?
- Follow-up required: any pending actions?
- Update pricing in seconds
- Add new services
- Change business hours and holiday schedules
- Add FAQs your agent will answer
- Dozens of settings anyone can configure
- Enable or disable calendar booking
- Customize SMS text and purchase links
- Dozens of battle-tested scenarios out of the box
- Customize agent behavior to suit your business
- Define business hours vs. after-hours logic
- Explain conversation flow in natural language
- Add safety guardrails aligned with corporate policies
- Deep logs explain agent reasoning and behavior
- Trace every event, subsystem, and integration
- Build custom multi-agent flows, skills, and events
- Omni-user, omni-channel architecture for group conversations
Built for Your Industry
Our call center AI software works across 50+ industries. Here are the ones we know best.
Restaurant
AI Host for reservations, catering, and takeout
Catering
AI Sales Agent for event bookings and custom quotes
Hospitality / Hotels
AI Concierge for reservations and guest services
Cleaning Services
AI Agent for estimates and recurring service scheduling
HVAC / Plumbing/ Electrical
AI Dispatcher for emergency and routine bookings
Real Estate
AI Agent for showing schedules and buyer/seller qualification
Healthcare
AI Patient Coordinator for appointments and prescription inquiries
Dental & Orthodontics
AI Receptionist for patient scheduling and insurance verification
Fitness, Wellness, Beauty
AI Concierge for appointments and membership sales
Legal & Law Firms
AI Intake Specialist for lead qualification and consultations
And many more…
Enterprise-Grade Security
Your data is protected. Your industry regulations are met. Your IT team approves.
SOC 2 Type II
Independently audited security controls ensure your customer data is handled with the highest standards of confidentiality and integrity.
HIPAA Compliant
For healthcare, dental, and wellness businesses, our AI call center technology meets all protected health information (PHI) requirements.
GDPR Compliant
Full compliance with European data protection regulations, including data subject rights and cross-border transfer requirements.
256-bit Encryption
All calls, transcripts, and customer data are encrypted in transit and at rest using industry-standard AES-256 encryption.
Role-Based Access Controls
Granular permissions ensure your team members see only what they need, essential for multi-location operations with distributed staff.
Why Businesses
Switch to newo.ai
Your engineers will want to know what makes newo.ai AI Receptionist fundamentally different:
“Most reliable and ultra-realistic“
newo.ai
Other platforms
1. Highest reliability on the market
“Zero Hallucination” Architecture – 99.6% Accuracy.
Newo.ai built-in AI Observers and Supervisors: Every response passes through observer and supervisor agents that automatically detect and correct errors in behavior and answers.
Skip important steps. Schedule for the wrong time.
Traditional AI agents have an inherent flaw – they often skip important script steps, provide inaccurate information, or even schedule bookings for the wrong time.
2. Lowest Latency on the market
Fast, intelligent answers.
Newo.ai is the only platform on the market that uses voice-to-voice technology at industrial scale. Newo.ai agents think and respond in parallel — just like humans: sub-second latency, reasoning during speech and dynamically adjusting answers on the fly.
Slow answers.
Most AI systems face a tradeoff: either they think slowly but accurately, or respond quickly but with errors – both unacceptable for industrial virtual receptionist systems.
3. Most realistic and emotional voice
A critical factor in sales, persuasion, and handling objections – especially for cold calls.
Newo.ai is the only platform that delivers an ultra-realistic, next-generation conversation experience.
Thanks to third-generation voice-to-voice technology, Newo.ai agents can empathize, laugh, and whisper.
Robotic conversation – a dealbreaker for sales.
Previous-generation technology first transcribes speech (STT), then thinks, then synthesizes audio (TTS) – losing the critical emotional dimension of the conversation in the process.
4. Best understanding of when to speak and when to stay silent
Newo.ai agents understand when a user has paused to think – and don’t interrupt, giving them space.
Newo.ai is the only platform that dynamically adjusts the waiting pause before responding.
Traditional STT-TTS agents don’t know when the user has paused to think – and interrupt the conversation.
This is a massive problem for voice AI: they cut in as soon as the user pauses briefly. A user says “There will be… (pauses to think)… 12 of us” – but a traditional AI agent won’t let them finish, interrupting after the very first words.
5. Parallel Thinking
Newo.ai is the only platform that enables speaking and reasoning simultaneously.
Its multi-layered conversation-reasoning-execution architecture delivers market-leading performance across two traditionally conflicting metrics: ultra-low latency and high reasoning budget.
Traditional platforms respond with multi-second delays whenever data retrieval or deeper reasoning is needed.
Users get frustrated by slow agent responses – leading to poor reviews and a drop in sales.
6. Best Background Noise Resilience
Clear, frustration-free conversations – even with background chatter.
Newo.ai’s Gen3 voice stack ensures clarity and continuity through main speaker isolation, natural speech flow, and intelligent interruption handling. It keeps conversations reliable even in noisy environments and smoothly adjusts when the customer starts speaking.
AI responds incorrectly. Customers get frustrated and hang up.
10–20% of all calls happen outdoors or around background noise – kids playing, a TV announcer, traffic, etc.
Traditional voice AI systems can’t reliably distinguish the caller’s voice from surrounding sounds, leading to broken conversations, customer frustration, and lost revenue for your business client.
7. True Multilingual
True Multilingual. 90 languages. Can switch languages mid-conversation.
You create a single agent and it automatically detects the customer’s language. Seamless on-the-fly switching across 60+ languages makes Newo.ai essential for global businesses and multicultural regions.
Limited Multilingual.
Each agent is restricted to a predefined language. You must create separate agents for each language, with no dynamic switching.
8. True Omnichannel
True Omnichannel. Capture leads via calls, live chat, Instagram, Yelp and more.
With Newo.ai, you create one agent that communicates with customers across all channels using a unified conversation memory – this is True Omnichannel.
Your business receives leads from many sources, so your AI assistant must operate across all of them: phone calls, SMS, email, website chat, forms, social media messages, Instagram, Facebook, WhatsApp Business, Yelp, Thumbtack, and others.
Single-channel.
Most support just one communication channel, causing lost revenue from others. Or you’re forced to create separate agents for each channel — and they do not share a unified conversation memory.
9. Self-Improving
Self-Reflection Capability.
AI Supervisors analyze the agent’s performance after each session and generate improvement scores to optimize behavior in future interactions. Your AI phone assistant gets smarter automatically.
Requires manual tracking.
You must listen to calls, identify problems, and manually update the system. Other auto attendant phone systems never learn on their own.
10. A Few Minutes Setup Time
3 minutes to production-ready.
Our One-Click Creator (NAC) Technology analyzes your website and builds a working AI Receptionist instantly. Deploy dozens per week.
Weeks or months.
Endless debugging, hallucination fixes, and fine-tuning. Your automated attendant phone system may still skip steps or book incorrect times after months of work.
11. Revenue Focus
Automatic ASR Reports.
Built-in ROI and ASR (Additional Secured Revenue) performance dashboards show exactly how much your AI answering service for business earns.
No revenue visibility.
Other automated phone answering systems can’t tell you if they’re making or losing money. You’re flying blind on ROI.
12. 24/7 Monitoring
End-to-End Automated Testing.
Continuously detects quality regressions and performance degradations before customers notice. Your AI front desk is always monitored.
Reactive problem discovery.
You find out your automated telephone menu system is broken when an angry customer calls to complain. No proactive monitoring.
13. Uptime
99.99% uptime.
Automatic Failover to a Backup Voice and Reasoning LLM Stack, triggered upon degradation detection to ensure uninterrupted booking intake and consistently fast response times.
Single point of failure.
When their AI provider goes down, your auto receptionist goes dark. No backup. Lost calls. Lost revenue.
14. 1,000 concurrent calls
For high-traffic call centers during peak hours, the Newo.ai platform supports hundreds of simultaneous calls.
Thanks to cutting-edge signal processing and parallel LLM call technology, Newo.ai handles hundreds of concurrent calls without degradation.
Audio defects or response delays begin after just 10 concurrent calls.
Make sure to verify the technical limits guaranteed by your AI vendor.
Get Set Up in
3 Minutes
In 3 minutes, you’ll be talking to your own
AI Receptionist. No credit card required.
Find Your Organization Here
Search for your business and start the automatic setup process. Our AI analyzes your website, Google Business profile, and industry to create a customized agent.
Enjoy AI phone assistant creation
Watch as your auto answering service builds itself in real-time, learning your services, pricing, hours, and brand voice. A production-ready in 3 minutes.
Never Miss a Call Again
Forward your phone number (or get a new one). Your AI front desk starts answering immediately. 24/7, every channel, every language.
Frequently Asked Questions
Will AI replace my call center agents?
No, and that’s not the goal. Our approach is “Human First, AI Second.” Your team handles calls first; AI picks up overflow, after-hours, and peak volume. The result? Your dispatchers and patient coordinators focus on complex cases while AI handles routine inquiries. One client went from 8 to 30 locations without adding a single call center employee.
How long does implementation take?
Our 1-Click Creator builds a production-ready agent in 3 minutes by analyzing your website. Full implementation with CRM integration typically takes 1-2 weeks. Compare that to the months (or years) other contact center AI companies quote.
What if my PMS/CRM isn’t on your integration list?
We have 200+ integrations and add new ones constantly. If you use something obscure, our Magic Browser technology can work with any system by simulating keyboard and mouse actions, even legacy software without APIs.
Can it handle multiple locations with different hours and services?
Absolutely. Multi-location support is core to our architecture. The AI phone receptionist understands that Location A offers orthodontics but Location B doesn’t, that Location C closes at 6 PM while Location D stays open until 9 PM, and routes callers accordingly.
What about calls with heavy background noise, kids screaming, car traffic?
Our Gen3 voice stack includes proprietary main-speaker isolation. We suppress background voices, TV noise, and screaming children so the AI agent hears only your caller. This alone recovers 10-20% of calls that fail on other platforms.
How do you prevent AI hallucinations and mistakes?
Our “Zero-Hallucination” architecture uses AI Observers that monitor every response in real-time and correct errors before they reach the caller. Plus, AI Supervisors analyze performance after each session to continuously improve accuracy. We achieve 99.6% accuracy, better than most human agents.
What if the caller wants to speak to a human?
The AI transfers calls immediately, with full context. No “please repeat your issue.” If all humans are busy, the AI explains the wait, offers a callback option, or completes the task itself, your choice.
Trusted by 10,000+ Businesses Worldwide
STOP
LOSING $30,000
EVERY MONTH
