Voice straight through
Voice runs as voice rather than being transcribed to text, sent to a model, and read back out. There is no round trip in the middle for the guest to hear.
The call gets answered.
The booking gets made.
Newo answers your front desk line, works out what the guest needs, and writes the booking into the property system your team already runs.
SOC 2 Type 1
and GDPR
Books into your
property software
Answers nights,
weekends and lunch
How it holds a conversation
It stops talking
the moment the guest does not.
Guests forgive a receptionist who needs a second. They do not forgive being talked over, or waiting for a beep. So the way the agent handles a turn matters more than the words it chooses.
It stops mid-sentence
If the guest keeps going, the agent stops where it is and listens. Nobody has to wait for it to finish a sentence it no longer needs to say.
It waits for the pause
The agent watches for a natural break rather than counting down a fixed timer, so a guest who is still thinking is not cut off.
What it completes
An answering service
takes a message.
This one opens the schedule, finds the guest, offers the slots that are
really free, and writes the booking in before the call ends.
Listen
The guest says what
they need, in their words.
Understand
Newo works out the request
and pulls up the guest.
Act
It checks the live schedule
and writes the booking in.
Resolve
The guest gets a confirmation.
Your team gets nothing to retype.
Voice AI Employee
The three a hotel
puts to work first.
Bring us your busiest hour.
We will walk through what Newo does with the calls your front desk cannot get to right now, against your own schedule and your own software.
Talk to salesProperty software
It books into the system
your front desk already runs.
Newo reads live availability and writes the booking back, so the schedule your team opens in the morning is the one the agent has been booking into all night.
The calls it does not take
And when it cannot help,
it hands over cleanly.
No system answers every call. What matters is what happens on the ones it should not be handling, and whether you can see that coming before it takes a single guest.
It says it is transferring, then transfers
A call that needs a person goes to one, and the guest is told before it happens rather than after a silence. The same mechanism that tracks a promised confirmation tracks a promised transfer.
You can read what it knows first
Everything the agent has learned about your property is listed, document by document, before it goes live. If a policy is wrong or out of date, you can see it there rather than hear about it from a guest.
Before you start
Guest data,
and the fine print.
How is guest data handled?
Newo is SOC 2 Type 1 and GDPR-compliant, with 256-bit encryption. You keep the record of what was said, where it is stored and how long it is kept, and the guest relationship stays yours.
What happens to what a guest says on a call?
The data processing addendum sets out how guest data is handled, where it is stored, and how long it is kept. Security documentation is available for front desk risk review and procurement.
Do we have to change our phone system?
No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are.
What if it books something wrong?
Every booking Newo makes is written into your property management system, so it is visible to your team the same way any other booking is, and can be changed the same way.
Across calls and channels
It remembers the guest,
not just the call.
A front desk relationship runs over years, not one conversation. Newo restores what it already knows about a guest at the start of every call, so a returning guest is not asked to spell their name to a machine that met them last month.
Someone who calls, then texts, then emails is understood as one person rather than three, and what they said the first time is still there the third time.
Start with the calls your
front desk cannot take today.
Nights, weekends, lunch, and the second line while the first one is busy.