The AI Hotel Receptionist That Never Misses a Call
Guests call anytime, from anywhere. Newo.ai answers every call, books rooms in 60 languages, 24/7. Zero missed bookings, instant SMS confirmations.
Hear AI in Hospitality Industry in Action
Real calls. Real guests. Real AI hotel booking assistant handling reservations, changes, and questions without missing a beat.
New Guest Books a Suite
New Guest Books a Suite
A first-time guest calls a boutique hotel at 11 PM to book a suite for a weekend getaway, and the AI Receptionist checks availability, confirms the rate, and sends a booking link via SMS.
Returning Guest Changes Dates
Returning Guest Changes Dates
A loyal guest calls to move their reservation from Friday to Saturday, and the AI hotel chatbot pulls up the existing booking, confirms the new date, and sends an updated confirmation.
Group Booking for a Corporate Retreat
Group Booking for a Corporate Retreat
An event planner calls to reserve 12 rooms for a corporate retreat, and theAI Receptionist collects group details, applies a block rate, and forwards the request to the events manager.
After-Hours Amenity Inquiry
After-Hours Amenity Inquiry
A guest calls at midnight asking about spa hours and pool availability, and the AI concierge for hotels provides detailed amenity information and offers to book a morning spa slot.
Reservation Cancellation with Policy Explanation
Reservation Cancellation with Policy Explanation
A guest calls to cancel a non-refundable booking, and the AI Receptionist explains the cancellation policy, offers to reschedule instead, and successfully retains the reservation with new dates.
Multi-Language Booking (Spanish to English)
Multi-Language Booking (Spanish to English)
A guest begins the call in Spanish, the voice AI for hotels responds fluently in Spanish, books a two-night stay, and switches to English to confirm the email address.
Why Top Hospitality Operators Choose Newo.ai
Numbers from real hotels and resorts running Newo.ai AI technology in hospitality industry right now.
Revenue Recovery
$40k+
/mo
Additional direct booking revenue per property
Hotels using Newo capture after-hours and overflow calls that previously went to voicemail, converting them into confirmed direct reservations.
Call Coverage
99.7%
Guest calls answered on the first ring
AI guest call handling system for hotels picks up instantly, no hold music, no “press 1 for reservations,” just a warm, natural conversation.
OTA Fee Savings
15%
Commission saved on every direct booking
Every reservation your AI hotel receptionist books directly means you skip the OTA commission and keep more revenue per room.
Guest Satisfaction
50x
ROI over AI cost
AI for hotels typically generates 50 times more revenue than it costs, turning your phone line into a profit center, not a cost center.
What You Get with Newo.ai
Everything inside the box when you subscribe to the best AI platform for hotel industry. From AI-powered chatbots for hospitality to revenue dashboards, all included.
10 Powerful AI Agents in One
One subscription. Ten AI use cases in hospitality solving your biggest front-desk headaches, from new bookings to branch information, all handled by a single AI agent for hotels.
New Guest Reservation
- Check room availability in real time
- Book and confirm via SMS link
- Collect guest preferences and requests
Returning Guest Reservation
- Recognize returning callers automatically
- Pull up loyalty status and history
- Rebook with saved guest preferences
Reservation Confirmation
- Confirm date, room type, and rate
- Restate check-in and check-out details
- Send updated confirmation via SMS
Reservation Modification
- Change dates, room type, or guests
- Recalculate rates and availability instantly
- Send modified booking confirmation link
Reservation Cancellation
- Explain cancellation policy clearly
- Offer alternative dates to retain booking
- Process cancellation and send confirmation
Services and Pricing Information
- Answer questions about room rates
- Describe spa, dining, and amenity options
- Provide seasonal packages and promotions
Property and Location Information
- Share directions, parking, and transit info
- Describe nearby attractions and restaurants
- Provide check-in and check-out procedures
Multi-Property Call Routing
- Identify correct property by guest location
- Transfer calls between hotel locations
- Handle different hours per property
VIP and Loyalty Guest Handling
- Recognize VIP status on inbound calls
- Apply loyalty rates and perks automatically
- Escalate special requests to management
After-Hours and Emergency Handling
- Answer all calls outside business hours
- Route emergencies to on-call staff instantly
- Capture bookings for next-day follow-up
200+
Integrations
Watch Co-Founder Luba Rein Explain It in 2 Minutes
Watch the 2-minute demo
Here is how Newo.ai’s AI technology in hospitality industry works, step by step. First, you enter your hotel’s website or find it on Google Maps. In about 3 minutes, our 1-Click Creator automatically builds a production-ready AI Receptionist trained on your property’s rooms, rates, amenities, and policies. Next, you connect your phone line. We provide a dedicated SIP/phone specialist who handles the entire telephony setup so your existing number stays the same.
Read more.From that moment, your AI hotel receptionist answers every inbound call, checks real-time availability in your PMS or booking system, books reservations, sends SMS confirmations, handles modifications and cancellations, answers questions about services, amenities, and local attractions, and even follows up on abandoned inquiries. It works across phone, SMS, website chat, WhatsApp, Instagram, and more. You monitor everything through a live dashboard that shows call recordings, transcripts, bookings, and a real-time Additional Secured Revenue (ASR) report so you can see exactly how much money your AI Employee is earning you.
Why the World’s Top Restaurant Operators Love Newo
From single locations to multi-unit chains, Newo turns missed calls into real money.
Restaurant/Table Booking
$116,500 in New Table-Reservation Revenue in 3 Months
“I’m thrilled to share my experience using newo.ai GenAI-powered digital employee at Menlo Tavern. It’s been a true game-changer for our restaurant. Since implementing the newo.ai solution several months ago, we’ve been able to answer 100% of our incoming phone calls. The real benefit has been freeing up my management team to spend more quality time on the restaurant floor, interacting directly with guests and ensuring an exceptional in-person experience.”
Home Service/HVAC
$178,000 in Added Revenue Over the Summer Season
“Summer and winter are critical periods for our business—call traffic surges, and before, we were losing inquiries during the busiest hours. After switching to newo.ai, everything shifted. The AI receptionist now handles 100% of incoming calls, schedules jobs immediately, and keeps customers engaged even when our staff is fully booked or out in the field. We’ve eliminated revenue loss from missed calls—every lead is captured and turned into business. It’s essentially a nonstop dispatcher that outperforms what a human could handle alone.”
Dental/Ortho
$401,500 in additional revenue in just 3 months
“We were skeptical. How could an AI handle our orthodontic patients better than our trained staff? But the numbers don’t lie. In Q1 alone, our AI Receptionist handled 10,865 calls, captured 1,563 after-hours inquiries we would have missed, and directly generated $401,500 in new patient revenue. The ROI speaks for itself.”
Home service
64% Conversion Rate Outperforming Our Best Human Agents
“In home services, every missed call costs us about $100 in marketing spend, so losing leads isn’t an option. We put Newo head-to-head with our strongest human agents—people with years of experience. The result? The AI converted 64% of incoming calls into booked appointments, while our top humans averaged 60%. On top of that, the AI is available 24/7, never takes sick days, and can manage 10 calls simultaneously during peak hours. This isn’t some distant future—it’s already happening today.”
Dental/Ortho
We Expanded from 11 to 35 Locations Without Hiring More Call Center Staff
“Our main challenge was growth. Each new location used to mean more hires, more onboarding, and more operational stress. After implementing newo.ai, we were able to triple the number of locations while keeping our team the same size. The AI seamlessly manages call overflow, after-hours inquiries, and peak demand. As a result, revenue per employee has increased dramatically, and our staff feels far less pressure and burnout.”
Get Set Up in
3 Minutes
In 3 minutes, you will be talking to your own AI Receptionist. No coding. No contracts. Just results.
Find your property here
Search for your hotel or enter your website URL to start the automatic setup process.
Enjoy automatic AI Receptionist creation
Your AI Receptionist will be created automatically in just 3 minutes, trained on your rooms, rates, policies, and amenities.
Never miss a guest call again
Experience 24/7 AI phone answering for your hotel team. Every call answered. Every booking captured. Every guest impressed.
What is an AI Receptionist
Competition
Pricing
Your Dashboard
Integrations
Industries
Frequently Asked Questions
More Than Just a Phone Agent
Your AI hospitality solutions package includes everything below at no extra cost.
True Omnichannel. Not Just Voice.
Your guests reach out by phone, Instagram DM, WhatsApp, SMS, Yelp, TikTok, and your website chat. They expect an answer in seconds, not hours. Your Newo AI Receptionist responds across every channel in under 2 seconds with a single unified memory. One brain, one set of knowledge, every channel covered. No more juggling five different tools.
Keep Your Existing Phone Number
You do not need to change your hotel’s phone number. Newo provides a dedicated telephony specialist who handles the entire setup, including call forwarding, SIP trunking, PBX, and VoIP configuration. Your guests keep calling the same number they always have. Your AI Receptionist simply picks up.
Deep Telephony and Contact Center Integration
Newo’s AI call agents for hotels integrate deeply with all leading cloud contact center platforms, SIP trunking providers, PBX systems, and VoIP solutions. Your AI agents can fully replace traditional IVR voice menus or work alongside them, handling the calls that IVR trees can never handle well, like actual conversations.
Dedicated Solutions Engineer and 24/7 Support
Depending on your subscription level, you get a certified Newo Solutions Engineer at your disposal who implements custom modifications to your AI Receptionist’s behavior. We are always on call to maximize your success. Triple-layer monitoring ensures reliability and performance: automatic system monitoring, AI end-to-end monitoring, and human-in-the-loop monitoring. 24/7.
Watch Your AI Receptionist Perform Real Actions
Each card below is a real audio recording of the conversational AI hospitality agent completing a specific business task.
AI Books a Reservation
AI Books a Reservation
The AI agent for hotel booking checks live availability, selects the best room match, sends a booking link via SMS, and stays on the line to confirm the reservation is completed.
AI Modifies a Booking
AI Modifies a Booking
The AI Receptionist locates the existing reservation, walks the guest through available date changes, recalculates the rate, and sends an updated confirmation via SMS.
AI Handles Cancellation and Retains the Guest
AI Handles Cancellation and Retains the Guest
The AI hotel chatbot explains the cancellation policy, proactively offers to reschedule for a different date, and when the guest agrees, rebooks them instantly and sends the new confirmation.
AI Collects Payment
AI Collects Payment
The AI agent generates a secure payment link, sends it by SMS during the call, remains on the line, and confirms once the payment has been successfully processed.
AI Transfers to On-Call Manager
AI Transfers to On-Call Manager
When a guest reports an urgent issue after hours, the AI Receptionist immediately escalates by transferring the call to the on-duty manager. If no one answers, the AI takes a detailed message and sends an SMS alert to the team.
Upsells a Room Upgrade
Upsells a Room Upgrade
During a routine reservation call, the conversational AI for hotel mentions a suite upgrade available at a discounted rate, explains the benefits, and when the guest agrees, modifies the booking on the spot.
Connects with Every Hospitality System You Already Use
Newo.ai integrates with 7,000+ systems including PMS, booking engines, CRMs, and channel managers. Your AI hotel software works inside the tools your team already knows. Whether you run on Cloudbeds, Mews, Opera, Little Hotelier, Guesty, or any major hotel management platform, Newo plugs right in. Plus, Make and Zapier connectors let you automate any workflow you can imagine.
OpenTable
SevenRooms
Yelp
Resy
Resto Guru
resOS
Quandoo
Toast
Clover
Square
TableOnline
Tableo
Tablein
Eat2eat
Dineout
Your All-in-One Dashboard: Full Visibility
Additional revenue, audio recordings, transcripts, agent knowledge, memory, and no-code training, all in one place.
- Revenue by time period
- Revenue by call type
- After-hours vs. business hours breakdown
- Audio playback
- Transcript search
- Booking status tags
- Booking status tags
- Edit knowledge base
- Update hours and rates
- Call volume trends
- Lead source tracking
- Peak hour analysis
- Peak hour analysis
- Bulk agent updates
- Location-level revenue
AI for Hotels of Every Size. And Beyond.
Newo.ai powers AI in hospitality industry across every property type. Whether you run a single bed & breakfast or a 200-room resort, our AI hospitality solutions adapt to your operations. And if your business is adjacent to hospitality, we work there too.
Boutique Hotels
Resort Hotels
Extended Stay Hotels
Bed & Breakfasts
Vacation Rentals / Short-Term Rentals
Hostels
Motels
Conference & Event Hotels
Casino Hotels
Campgrounds & RV Parks
Restaurants & Fine Dining
Spas & Wellness Centers
Tour Operators
Property Management Companies
Event Venues
Co-Living Spaces
Serviced Apartments
Timeshare Resorts
Glamping Sites
Airport Hotels
Marina & Yacht Clubs
Corporate Housing
Enterprise-Grade Security
Your data is protected using the same standards trusted by Fortune 500 companies
SOC 2 Type II
Independently audited controls for security, availability, and confidentiality of customer data.
HIPAA Compliant
Healthcare-ready security for protected health information (PHI). Required for medical and dental practices.
GDPR Compliant
Full compliance with European data protection regulations, including the right to deletion and data portability.
256-bit Encryption
All data is encrypted in transit and at rest using bank-level AES-256 encryption standards.
Role-Based Access Controls
Granular permissions ensure team members only access the data they need, and nothing more.
Why Businesses
Switch to Newo.ai
Your engineers will want to know what makes Newo.ai AI Receptionist fundamentally different:
Newo.ai
Other platforms
Accuracy
“Zero-Hallucination” Architecture, 99.7% accuracy
AI Observers and Supervisors verify every response in real time, correcting errors before the guest hears them. Your AI never books the wrong room type or quotes the wrong rate.
Frequent errors and hallucinations
Traditional AI agents skip steps, provide wrong information, or book for the wrong dates in 10-20% of calls. Guests get frustrated. You lose revenue.
Response Speed
Sub-second latency with parallel thinking
Newo agents reason and speak simultaneously, delivering fast, intelligent answers without the awkward pauses. Guests feel like they are talking to a sharp, attentive human.
Slow, robotic responses
Most systems face a tradeoff: think slowly but accurately, or respond fast but with errors. Both are unacceptable for guest-facing hotel operations.
Voice Quality
Ultra-realistic with background noise suppression
Newo’s Gen3 voice stack isolates the caller’s voice from lobby noise, pool sounds, kids playing, or speakerphone echo. Clear conversation every time.
AI responds incorrectly in noisy environments
10-20% of calls happen with background noise. Traditional systems cannot distinguish the caller from surrounding sounds, leading to broken conversations and hangups.
Languages
60 languages with mid-call switching
One agent automatically detects the guest’s language and switches on the fly. Essential for international hotels and multicultural regions.
Limited language support
Each agent is locked to one language. You must build and maintain separate agents for each language. No dynamic switching.
Omnichannel
True omnichannel with unified memory
Phone, SMS, web chat, WhatsApp, Instagram, Yelp, TikTok, all from one agent with one brain. Train once, all channels update.
Weeks or months
Endless debugging, hallucination fixes, and fine-tuning. Your automated attendant phone system may still skip steps or book incorrect times after months of work.
Multi-Property
Works out of the box
Call routing between properties, different hours per location, location-based pricing, and service mapping are all built in.
Months of custom development
Multi-location requires building, debugging, and maintaining custom code for each property. Expensive and fragile.
Redundancy
Automatic failover to backup LLM stack
If the primary AI model slows down or goes offline, Newo switches to a backup instantly. Zero downtime for your guests.
No failover
When the AI provider has an outage (and they all do), your phone line goes dead. Lost bookings. Frustrated guests.
Setup Time
3 minutes to a working prototype
1-Click Creator builds your agent from your website. Production-ready in hours, not months.
Weeks or months
Manual configuration, debugging, prompt engineering, and endless fine-tuning before you can go live.
Get Set Up in
3 Minutes
In 3 minutes, you will be talking to your own AI Receptionist. No coding. No contracts. Just results.
Find your property here
Search for your hotel or enter your website URL to start the automatic setup process.
Enjoy automatic AI Receptionist creation
Your AI Receptionist will be created automatically in just 3 minutes, trained on your rooms, rates, policies, and amenities.
Never miss a guest call again
Experience 24/7 AI phone answering for your hotel team. Every call answered. Every booking captured. Every guest impressed.
Frequently Asked Questions
What is an AI Receptionist for hotels?
An AI Receptionist is a cloud-based AI software for hotels that answers phone calls, website chats, and social media messages using natural, human-like conversation. It books reservations, answers guest questions, handles modifications and cancellations, and works 24/7 in 60 languages. Think of it as a front desk agent who never sleeps and never puts anyone on hold.
Will guests know they are talking to AI?
Newo’s voice AI for hospitality uses ultra-realistic voice technology with natural pauses, empathy, and even laughter. Many guests do not realize it is AI. We have had cases where guests came to the hotel asking to thank “the lovely person” who helped them on the phone. That person was the AI.
Can I keep my current hotel phone number?
Yes. Newo provides a dedicated telephony specialist who configures call forwarding from your existing number. Your guests keep calling the number they already know. Nothing changes for them.
How does the AI know about my rooms, rates, and policies?
Newo’s voice AI for hospitality uses ultra-realistic voice technology with natural pauses, empathy, and even laughter. Many guests do not realize it is AI. We have had cases where guests came to the hotel asking to thank “the lovely person” who helped them on the phone. That person was the AI.
Does it integrate with my PMS or booking system?
Newo integrates with 7,000+ systems including Cloudbeds, Mews, Opera, Little Hotelier, Guesty, and all major hotel management platforms. Plus, Make and Zapier connectors allow custom workflows.
What about after-hours calls and different time zones?
This is where AI for hotels shines brightest. Your AI Receptionist works 24/7/365. Whether a guest calls from Tokyo at 2 AM your local time or from London at 6 AM, every call is answered instantly and professionally.
Can it handle multiple properties?
Yes. Newo is built for multi-property operations. One AI system can handle different properties with different room types, rates, hours, and policies. Calls are routed to the correct property automatically.
What happens during the FREE trial?
You get full access to the platform for 2 months at zero cost. Cancel anytime during the trial with no fees. After the trial, plans start at $299/month. Most hotels keep the service because the ROI is immediate and measurable.
How is this different from an IVR system or voicemail?
IVR systems make guests press buttons and navigate menus. Voicemail means 95% of callers never call back. Newo’s conversational AI hospitality agent has a real conversation, answers questions, and books reservations on the spot. No menus. No voicemail. No lost guests.
What if the AI cannot handle a question?
If the AI Receptionist encounters a question outside its knowledge, it smoothly transfers the call to your designated staff member or takes a detailed message and sends an alert via SMS and email. You are always in control.
Trusted by 10,000+ Businesses Worldwide
Pricing That Pays for Itself
One booked cleaning job covers your entire month. Start with 2 months FREE. Cancel anytime.
EVERY UNANSWERED CALL IS A GUEST BOOKING WITH YOUR COMPETITOR
LET’S FIX THAT
