AI Receptionist
Newo answers every call, text and chat around the clock, and writes the booking straight into the scheduling system you already run.
The problem
Line engaged
Nobody can answer while the team is helping customers.
7:42 pm
The call comes in at 7:42 pm. Nobody is there to pick up.
Every day
Opening hours, pricing, services, directions, availability.
Not logged
A name gets scribbled on paper. A CRM lead never gets created.
Newo handles the conversation, and whatever comes after it.
What it handles
One agent covers the whole front desk phone job, from the first ring to the record your team reads later.
Evenings, weekends and the moments your team is busy.
From your own services, hours, prices and policies.
Checks live availability, then books, moves or cancels.
Asks the questions you set and records the answers.
Who called, how to reach them and what they need.
Sends each call to the right person, team or location.
Writes each outcome into your calendar or CRM.
With the context attached, and the caller told first.
How it works
Calls, texts and web chats, at any hour, including evenings, weekends and holidays. The answers come from your own services, hours and policies, not a generic script.
Captures who they are, what they need and why they called. Each detail is confirmed back to the caller rather than assumed, and a returning caller is recognised.
Booked, moved or cancelled against live availability in your calendar, practice software or CRM. The caller gets a text confirmation, and your team sees it on the schedule.
A call outside its rules goes to a person with the context attached, and the caller is told before the transfer. You decide where those rules sit.
Why Newo
It shows up on real calls, with real customers, in the weeks after you switch it on. These are the four things that hold up there.
Two systems run alongside every call. One keeps the agent on track and confirms details instead of assuming them. The other makes sure that when the agent says it will book the slot or text the details, it does.
Newo works speech to speech, with no text step in the middle, so replies come without an awkward pause and the tone stays natural. If a caller would rather speak Spanish, they can switch mid-call and it switches with them.
Phone, text and web chat share one profile per customer. Someone who texted last week and calls today is recognised, and doesn’t have to explain themselves twice.
Agent Creator builds your agent from your website or Google Maps profile, on a number you can call straight away. After that, your team adjusts it in plain language with Vibe Mode, without a support ticket for every change.
Your systems
Newo reads live availability and writes the booking back, so the schedule your team opens in the morning is the one the agent has been working in all night. 25+ integrations across practice software, calendars, CRM and field service.
Open Dental
Oracle OperaGive Newo your website and it builds an agent trained on your business, with a number you can call straight away.
Cost
You pay for the conversations the agent actually handles. No setup fee and no long-term contract, so a small business can start without a big commitment.
$0 to start
$299 per month
Custom
Newo’s prices and unit rules are on the pricing page.
Other AI receptionists charge in a few different ways. Here’s what each one means for your bill, and the question worth asking before you sign up.
| How they charge | What you pay for | Worth asking |
|---|---|---|
| By the minute | Time on the phone | Do evenings and holidays cost more? Is a 61-second call billed as two minutes? |
| By the call | Every call answered | Do you pay for spam, or for callers who hang up straight away? |
| A flat monthly fee | A set price, up to a limit | What happens in a busy month when you go past it? |
| By the conversation | Each conversation handled | Where does one conversation end and the next one begin? |
How it compares
| What happens to the call | Newo AI receptionist | In-house receptionist | Answering or virtual receptionist service | Voicemail |
|---|---|---|---|---|
| Outside business hours | Answered | Not covered | Answered | Recorded |
| Appointment booked in your system | Yes | Yes | No, a message is passed on | No |
| Several calls at the same time | Several at once | One at a time | Limited by who is on shift | No limit |
| Knows your services, hours and policies | Yes, from your own information | Yes | Depends on the script provided | No |
| Takes payment on the call | No, payment stays in your own system | Yes | No | No |
| Typical cost basis | Per conversation handled | Salary | Per minute | Included with the line |
Who uses it
Evidence
Of calls completed correctly end to end, meaning the call reached its intended outcome without a person stepping in. A standard large language model stack measured the same way completes roughly 80%.
“We were skeptical. How could an AI handle our orthodontic patients better than our trained staff? But the numbers don’t lie.”
Dr. Yan KalikaPractice Owner, Image Orthodontics
Newo is HIPAA compliant, so dental, orthodontic and other practices that handle patient information can put it on their phones.
An independent auditor reviewed how Newo’s controls for protecting customer data are designed, and signed off without exceptions.
For businesses with customers in Europe. The data processing addendum sets out how personal data is handled.
Newo’s information security management system is certified to the international standard for how a company manages information security.
The data Newo handles for you is encrypted with 256-bit encryption, so what callers tell your agent stays protected.
This question rules out most options. Ask to see the booking appear in a calendar during the demo, not described on a slide.
An integration count tells you little. Ask whether it connects to the specific system you run, and whether that connection is live for every account or enabled on request.
On most scheduling systems, moving an appointment is a cancel and rebook rather than an edit in place. Ask which it does, because the difference shows up in your schedule.
Ask about spam calls, immediate hang-ups and calls that never connect. A per-minute product that bills for those costs more than its rate suggests.
If you handle health, financial or personal data, ask for the current report rather than a badge, and check what the certification actually covers.
Questions
An AI receptionist is software that answers a business’s incoming calls, texts and web chats, handles routine requests such as booking and rescheduling, and passes anything else to a person. Unlike voicemail or a message-taking service, it completes the request during the call.
Pricing is usually per minute, per call, per conversation or a flat monthly fee. Newo starts at $0 with 50 free units once per account, and the AI Receptionist plan is $299 a month including 200 units, with overage at $1.50 per unit. One unit is roughly one voice call or about 30 text messages, and there is no setup fee. See pricing.
Yes, if it connects to your scheduling system. Newo writes the appointment into the system you already run, across 25+ integrations including Open Dental, Dentrix, Tab32, Denticon, Housecall Pro and Calendly. Products that only take a message cannot do this.
They do different jobs. An answering service takes a message and passes it to you. An AI receptionist completes the request during the call, so the appointment already exists when the caller hangs up. An answering service uses human judgment, which matters for unusual or sensitive calls.
Newo does not. The agent never collects payment during a conversation, and payment stays with your own point-of-sale or booking system. Ask any provider this directly, because the answer varies.
The call goes to a person according to the rules you set, and the caller is told before the transfer happens. Newo never changes how it behaves or takes on new responsibilities without your approval.
Yes. That is one of the clearest differences from a front desk or a staffed answering service, where concurrent calls are limited by who is on shift. Newo can take several calls at the same time rather than one after another.
Yes. It answers around the clock, so the calls that arrive in the evening, at weekends and on public holidays are handled the same way as the ones at 10am.
This varies by product. Newo supports 15+ languages and the same agent switches language mid-conversation when the caller does, rather than needing a separate agent per language.
Newo’s Agent Creator builds a testable agent from your website address or your Google Maps profile and gives it a phone number, so you can call it before any configuration work starts. After that you change how it behaves in plain language with Vibe Mode.
Point Newo at your website and it builds an agent trained on your business, ready to call.
