At a practice using Denticon dental software, patient calls and messages often start with a simple question: What appointments are available, and can I book one now? Answering that question can involve the right appointment type, location, time zone, and patient record.
Newo Voice AI connects phone or chat conversations with Denticon dental software from Planet DDS. It can check availability, book or cancel supported appointments, find patients, and retrieve upcoming visits in Denticon.
Your team continues working in Denticon while patients get a more direct path from appointment request to confirmation.
When a patient describes the appointment they need, Newo matches that request to a configured Denticon appointment type and checks available times for the selected office. Returned slots use the clinic's local timezone.
For practices with multiple locations, the workflow can match a patient's location preference to an available office. A single-location practice can use a preselected office instead.
If the patient chooses a time, the booking flow checks for an existing patient using their first name, last name, and date of birth. It uses the existing Denticon record when it finds a match and handles the appointment as a new-patient booking when it does not.
The conversation stays familiar for the patient while the action changes behind the scenes:
Newo uses a patient's description, such as a cleaning or checkup, to find the corresponding appointment type for the selected Denticon office. In a multi-location practice, it can also match the patient's location preference to an available office.
The integration checks Denticon for open appointment times and returns the available options in the clinic's local timezone.
Once the patient chooses a time, the workflow creates the supported booking in Denticon. It searches for an existing patient by first name, last name and date of birth before treating the appointment as a new-patient booking.
For a supported cancellation, Newo matches the patient's notes to one of the practice's available Denticon reason codes and uses a neutral default when no notes are provided.
During the conversation, Newo can find an existing patient and retrieve future appointments. This supports questions such as “Do I have any upcoming visits?”
This connects patient conversations directly to the appointment records the practice already manages in Denticon.
A patient can move from describing what they need to choosing an available time within the same voice or chat conversation. The supported booking or cancellation is then reflected in Denticon.
The practice can compare the patient's request with the appointment, patient record, office and status in Denticon. That gives the team a clear place to confirm that the conversation produced the intended result.
The selected office, appointment type, time and patient record remain part of the supported Denticon workflow. The practice can continue using Denticon as its scheduling system instead of maintaining a separate appointment record elsewhere.
The Denticon + Newo integration has a defined appointment scope:
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Patient or practice request |
Current behavior |
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“Can I move my appointment?” |
Direct rescheduling is not supported. The current path is to cancel and rebook. |
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“Can you show my old appointments?” |
Historical appointments are not imported. Patient lookup returns future appointments. |
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“Can we connect several Denticon accounts?” |
Each integration instance supports one set of OAuth credentials. Separate accounts need separate instances. |
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“Can we test this against our live schedule?” |
The integration performs real Denticon operations. Created or canceled appointments are reflected in the live system, so tests should be deliberate and verified. |
For dental practices already using Denticon, start with one important patient scheduling workflow. Choose the appointment types and locations in scope, decide when Newo should complete an action or hand the conversation to the team, and test the full patient journey against Denticon before expanding.
Patients can move through a scheduling conversation while the office, appointment type, availability, and patient record stay connected to the practice's Denticon dental software.