In April 2025, Doña Alicia, a restaurant in Havana, Cuba, introduced a robot waiter named after the owner’s grandmother. This move is notable given Cuba’s ongoing technological and energy challenges. Despite frequent power outages and limited access to advanced technology, the eatery has gradually integrated digital tools into its customer experience. The innovation began with tablets on tables and voice assistance via Amazon’s Alexa, culminating in the introduction of the robot waiter.
The robot waiter delivers meals, shakes hands, and even says goodbye to guests, providing a futuristic dining experience. Customer Sonia Pérez expressed her amazement, likening the experience to something out of a movie. Tourist Mariko Ohata from Japan appreciated the convenience, especially when language barriers made communication with human staff challenging. Manager Yadiel Hernández noted that the robot has attracted a diverse clientele, including those seeking novelty and technological experiences.
The introduction of the robot waiter is both a strategic business decision and a cultural statement. In a country where technological advancements are often hindered by infrastructure limitations, Doña Alicia’s initiative stands out. The robot has not only enhanced the dining experience but also sparked discussions about the potential for automation in Cuba’s hospitality sector. While the move has garnered positive attention, it also raises questions about the balance between tradition and innovation in a society navigating technological progress.
Key Highlights:
Reference:
https://www.africanews.com/2025/04/17/robot-waiter-becomes-a-star-attraction-at-havana-restaurant/